Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 58094 Views
  • 232 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 42018 Views
  • 45 replies
  • 6 kudos

Duplicate posts due to no update/response from authors

In my opinion, the whole point of the O2 Community pages is for users to communicate with eachother. The community is split up into sections to ease the use of the site.Members post random discussions or problems that they are facing and other member...

gemz4the1 by Level 23: Casual Specs
  • 6580 Views
  • 26 replies
  • 2 kudos

Resolved! Inaccurate Upgrade Deals

My wife and I were planning to upgrade our phones. She has recently contacted O2 through online chat to get information about the deals and has managed to get the deal she wanted. She was told that I could also get the same deal. When I've tried cont...

Anonymous by Not applicable
  • 1251 Views
  • 2 replies
  • 0 kudos

Resolved! Unsure whether I have cancelled over live-chat

I spoke to a customer service agent over live chat today. I wanted to see what the options are for providing cancellation notice without having to call (I had to move overseas unexpectedly and would prefer not to have to make an expensive internation...

Anonymous by Not applicable
  • 2920 Views
  • 7 replies
  • 0 kudos

Resolved! Charge for overuse

Hi,I'm on a contract for 1GB of data a month, having read on the forum that if you go over your limit, you're not charged (unless you buy a bolt on) and you can still get internet access but the speed is very low. When that month finishes, I assume i...

Anonymous by Not applicable
  • 1871 Views
  • 4 replies
  • 0 kudos

Have a great new year

I don't visit here very often these days, so I'll like to take the chance to wish everyone at O2 and all the forum members a Happy New Year. Also I will have a couple of questions about a telephone I hope to upgrade to. However that will be in 2014. ...

anticpated by Level 30: Meditator
  • 1364 Views
  • 3 replies
  • 2 kudos

Online chat

Bunch of liars. Promised my upgrade phone on Tuesday. Got told it was "stuck" in the warehouse. Thursday was told it was despatched and would get it Friday. Friday was told it was out of stock when I ordered and guaranteed id have it today. Guess wha...

Anonymous by Not applicable
  • 1754 Views
  • 5 replies
  • 0 kudos