General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Premium text

I have a charge on my bill for two premium texts to 9011 and don't recall sending these does anyone have any idea who 9011 is before I call O2?

Resolved! Please help! Urgent fraud question on stolen phone

My phone was stolen at around 3am-4am on Saturday. I didn't report it until 11:50 that morning as I wasn't 100% sure it was stolen until I checked my call log. I thought I may have misplaced it. By the time I reported it I had £177 worth of charges o...

Resolved! How do all these other phone companies know my phone contract is up for renewal?

Been contacted by a third company today regarding my O2 contract being up for renewal shortly. How much do 02 make on selling my information over to them? Is it in our contracts that we can be cold called and texted continuously up to the date I need...

Resolved! Complaint

O2 you need to make your website more comsumer friendly and stop using call centres aboard that cannot handly important issues. My husband lost his iPhone so I reported it lost on Saturday 10th August and I asked for it to be barred via Live Chat (sp...

Resolved! blue book

Hi, can anyone tell me if blue book is still up and running, and if it is can you see old texts.? thanks

Resolved! Discount doesn't show

I recently upgraded and was offered a 30% discount on my tariff (scribbled on my contract). However, that discount doesn't show in my account, it still says I am on full tariff. (I also received a text a few days later saying some sort of discount co...

Resolved! O2 Outage Outrage!!

No service for 3 days in Faringdon Oxon. No communication from O2. No apology! No compensation! They dont learn do they?????

Resolved! priority app

Hi I'm new to O2 can you tell me if you need to use BT wi-fi to get the priority app please?

Resolved! unable to sign in to my account on my laptop (grayed out)

I have been unable to sign in to my account on my laptop because the "sign in" blue box below username and password is grayed out. It is active for about 1/2 a second when I hit the sign in at the top of a o2 page. Any ideas as to why? Its ok on my m...

Resolved! Calling Sweden

Just wanted to know if my friend in Sweden also has to pay for any calls I make to him? He's on comviq network if that helps any