I'm writing to express my total dissatisfaction with o2, having first ordered next day delivery of an upgraded phone on the 19th August which never arrived. Since then I've wasted hours of time and made at least 7 phone calls trying to get to the root of why. Each time I've been passed around to different departments and each time being told that it's stuck in processing!!! Whatever that means!
I paid £500 up front which was eventually paid back on 5th September when the credit card company that it was paid from got involved. Earlier this week I went into a local o2 store expecting to now be able to purchase an upgrade, only to be told that it is still stuck in processing, even though my money has been refunded. A wasted car journey.
This evening, I've checked my o2 account, as advised by the assistant in the shop only to find that i still can't upgrade as there is still a problem.
What on earth is going on here. I've made several excursions away where i particularly needed a better camera to aid my work.
I need an explanation as to what is going on and would expect to be given a good deal as compensation if ever i get out of 'PROCESSING!' rather than the pittance of £25 taken off my monthly bill.
I look forard to an immediate response.
