Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
O2 customer service is terrible. I am blind without access to my contracts and I am not able to do anything regarding my plans.Suddenly my account got blank and my 7 plans were disappeared.That happened more than a month ago.I have contacted customer...
I am so tired of having no coverage in Sheffield. We used to have way better signal but now it’s awful and even with almost full bars on 5g it’s like zero connectivity! Why please and can I have my money back you are wasting my time! My next door nei...
Hi I'm unsure where to post this as I can't find anywhere to submit positive feedback for instore members but I wanted to pass on how Mohammad-Billal from the Crossgates store in Leeds (Ls158et) is a credit to your company. He really helped my out to...
“Come here to have general discussions or leave feedback on your experience with O2.” O2 Network Update: Your location …Sorry to hear you’ve had network problems. We’ll keep checking for a fault and update you within 24 hours.For tips on staying conn...
I upgraded my phone on the 31st march 2024 and today is the 4th june 2024 as of today still no new phone .I have spoken with ever department possible that will speak with me and sent complaints to OFcom and Resolver and yet still 2 months later no ph...
Everyone including O2 tell you never to repeat back a one time code as it could give a scammer access to your account. When you contact O2 they use the code as a verification and ask you to repeat it back.... confusing for people! Come on O2 think of...
OMG I’m going round in circles finding the right department please can someone help?
As we know, since the migration of customers to the 360 platform, many of our community guides need updating. I thought I'd start a list of the ones which have been updated and this can be added to by others after changes have been made.I have spoken...
When will recent charges be visible within a 24hr timeframe? This is not available within 7 days either and for a network of its magnitude, O2 should be delivering more readily available data in ‘real-time’ to its customers. Are we going backwards as...
Now that O2 have implemented MFA with no warning I am unable to access my account. The SIM is in a mobile router that I cannot access easily. Please advise how I can opt-out of MFA, or use text to another device, or email, or an authenticator applica...
