General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Customer service shambles

Been with virgin for 20 years got moved to o2 by them ,within a week got scammed iPhone sent to me I did not order customer service help worse than useless scammers are so integrated with o2 impossible to tell who is who.Returned the iPhone but my ac...

Text message from O2

I have just received 2 text messages on my O2 phone confirming an order , I never placed. The second text says thanks for collecting this order. Can you explain?

Signal Awful in Many Areas after Virgin Swapover, even where Virgin was Fine

As the title suggests. I'm getting increasingly frustrated with O2's awful signal, even in areas where my signal was more than fine on Virgin Mobile. Home is mostly fine (though with extremely variable speeds), but outside of home it seems to be a co...

Poor signal for calls at home

Since moving from virgin to 02 phone calls whilst at home are either poor audio quality or do not connect at all (yes I know Virgin used 02 masts). 02 are not providing a basic service!

which Oppo has best camera?

i had an oppo7 but left it on plane innTurkey and unfortunately it was never handed in have been using my iphone11 since but miss Oppo so going to change back so just want advice on which has best camera?

Virgin Media O2 to cut more than a tenth of UK jobs

I wonder how many in customer support roles https://www.bbc.com/news/business-66298892.amp

Loyal customer rewards

Had a phone call from O2 telling me that as a loyal customer they are giving me 30% off my monthly tariff for the duration of my contract. Anyone else had this offer?

Connectivity issues

About 6 months ago, after having poor connection issues locally with EE, I moved all four of my families sims over to O2 as we have an O2 mast 100 yards away. Everything was great initially, but soon, despite having a full bar of 4g coverage, the mob...

From vrigin to o2 technical problems still not sorted !!

Been changed over from virgin to o2 and since all incoming calls show as unknown number . I have spent numerous phone calls with o2 and finding so annoying as I have contacts with names and show when calling out just no incoming calls . I have a Moto...

Cancelling my contract

Hi, I have recently moved abroad and need to cancel my monthly bill, I have tried to ring 202 to cancel my bill but the call will not go through. Is there anyway I am able to do this online / email or can I get a friend / family member to do it from ...