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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3911 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13087 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13423 Views
  • 89 replies
  • 0 kudos

How do i contact Microsoft to sort out an account issue. One Drive still lost

Hi Is there any means to get personal account problems solved by Microsoft?After signing into Microsoft starting my laptop for the day. A notification appears ONE DRIVE ISN'T SIGNED IN Please enter your sign in to start syncing again When OK is press...

Jenny105 by Level 15: Gaining a Reputation
  • 472 Views
  • 3 replies
  • 0 kudos

Phishing text - from Three!

Well this is a new one: I received a text message reportedly from the network Three this morning (to my number that is on o2) asking me to update my details to ensure my bill is paid. There is a link on the text (that I've not clicked on and won't po...

gmarkj by Level 55: Good Authority
  • 414 Views
  • 2 replies
  • 0 kudos

O2 software updates on Galaxy S10

I've got to say that when I first got my handset direct from O2, I was worried about what would actually happen regarding software updates as I know that carriers add their own firmware to the devices and that can mean that updates take forever and a...

Private Message problem

HiToday, I received notifications of private messages [number in brackets (1) but going to inbox nothing showed...Ran a test - sending pm to self - which went thru and was rceived - with notification as number in bracketOne thread mentioned pm sent t...

Mi-Amigo by Level 43: Bright Spark
  • 662 Views
  • 9 replies
  • 0 kudos

O2 4G: Signal issues still remain.0

The O2 4G service in my area has been noticeably rubbish since around Christmas time. When I log a report with 'My Network', I get told that there's nothing wrong with the network. It isn't my phone because when I go into town, the signal is fine.I g...

O2 Service

Hey, Okie now second attempt of this, hahah. I have been having lots of issues with O2 sadly thought I dont really want to leave. But not giving me much choice. here a apart of an email. I mean my phone works fine out of area but where i live eat sle...

Anonymous by Not applicable
  • 1862 Views
  • 6 replies
  • 1 kudos

Scam ‭0330 303 5293‬

Do not answer this number! They rang me pretending to be 02, very convincing. They nearly emptied my account. Wanted my card details to change my contract. It was only then I realised something wasn’t right. I hung up and rang 02 and asked them if th...

Karis by Level 1: Joiner
  • 83860 Views
  • 21 replies
  • 1 kudos

Incoming text message charged as outgoing when abroad

Has anyone else come across being charged for an outgoing text message when receiving an incoming text message when roaming outside the EU?I’ve had this on two occasions (Japan and USA) where O2 have charged me an outgoing text for an incoming text.T...

Jonam by Level 1: Joiner
  • 1165 Views
  • 4 replies
  • 0 kudos

Data download Speeds - USA

Hello knowledgeable people! I am in the US for a week, upgraded my phone just before heading out here to take advantage of the O2 Travel Inclusive bolt on. However now i am out here i am getting barely 0.5mb on download and upload speeds! i can barel...

ThePolish1 by Level 1: Joiner
  • 1281 Views
  • 11 replies
  • 0 kudos

Hoax texts

Hi Guys. BEWARE ! Just got an apparently HOAX text from a mobile number apparently pretending to be O2. It says: [O2]: Payment for your latest bill could not be processed by your bank. Please update your billing information via: O2 is .co.uk, not .u...