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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38374 Views
  • 45 replies
  • 6 kudos

Upgrade order

I have been a 02 customer for many years and have been very upset the way 02 treated me recently, I made an order for an upgrade last week on Sunday and 02 arranged for this to be delivered to my home address using DHL, Monday the driver came and kno...

SunnyB by Level 1: Joiner
  • 760 Views
  • 3 replies
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Cut off !!!

After waiting for 25 minutes I get through, somebody says how can they help and then they cut me off ! So very rude and completely infuriating ! I won't bother again which is what they probably want !

Johnh2 by Level 1: Joiner
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Spare SIM card for holiday, as a backup

Hi, planning on going on holiday overseas in August, was thinking about getting a refurb phone same as my current one from amazon as a burner phone in case my current gets lost/stolen. Does anyone know if it's possible to order a 'spare' SIM card too...

jfk by Level 1: Joiner
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  • 5 replies
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Anyone else have issues with signal?

Everywhere I go lately I just can't get a phone signal. For calls or data. I'm forever having to use people's hot spots just to make calls or message people. Even in the house I'm not getting a good signal. 3g at a push but when I'm checking the netw...

Tasha7 by Level 1: Joiner
  • 408 Views
  • 1 replies
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When does an offer expire?

Hi all, I recently tried to take advantage of the offer with Apple Watches - £1 for a pair of AirPods. I placed the order before the deal cut off (12 hours before), but my order was referred to credit . They did not approve the order for nearly a wee...

Will-N by Level 1: Joiner
  • 522 Views
  • 1 replies
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Call Divert

HiWe have a 'call out phone' that we use out of hoursThis phone is diverted to different mobiles depending who is on call (saves carrying two phones)The problem we have is that when some of us go to bed we turn our phones onto silent and only those p...