Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 161 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Split porting issue

Hi I recently joined o2 from lebara and ported my phone number over, however for the past 9 days now I have not been able to take any incoming calls or text from any other network. Moreover, my old number is still active on lebara and still receive t...

Mina_Ch1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Unwanted Apple Watch

So I get a call from a barely intelligible ‘agent’ , trying to offer me 30% off my tarriff until the end of my contract , after 4 months in. Next thing a watch turns up and a direct debit is set up on my account , albeit for a mobile with a different...

SimonC2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Calling O2

Hi there, Background: after picking up an unknown number (they knew my name and then hung up), I've been getting lots of calls (10 calls all from different numbers as I block and then report them to OFCOM over the last 4 days!). I rang 202 from my mo...

Volt removed from my package

I only have O2 as it came as part of my package 19 months ago, so I gave the SIM to my daughter. I just downgraded, online, my data from unlimited to 150GB and I see the VOLT has been remove, even though I am still with Virgin Media too. Could someon...

frostylmg by Level 1: Joiner
  • 4 replies
  • 0 kudos

Feedback text

I regularly go to this o2 store and accidently gave the manager there a 0 for friendly even though he's very good. Will he know that I gave him this score?

Raindrop by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bad internet connection

For the past 6 months I’ve had really bad internet connection unless I’m on Wi-Fi. I’ve spoken to 02 3 times over the 6 months to get told the same every time. There’s a mast down it your area. The funny thing is I work in a 200 mile radius and it’s ...

Aardvark by Level 1: Joiner
  • 1 replies
  • 0 kudos