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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45265 Views
  • 45 replies
  • 6 kudos

O2 ignored my complaint…. Have written to Newspaper & ombusman

O2 know they have a VERY serious problem with their usage report, @o2dave confirmed this to me in a private message, and he was looking into it, back in may. He probably gave up as o2 admitting these faults in usage reports opens up a can of worms.. ...

KRB78 by Level 2: Apprentice
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complaint

I'm writing to express my total dissatisfaction with o2, having first ordered next day delivery of an upgraded phone on the 19th August which never arrived. Since then I've wasted hours of time and made at least 7 phone calls trying to get to the roo...

Paula06 by Level 1: Joiner
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Order stuck in process

Placed order on18th of August, delivery was for 20th. Called them on 21st because it’s still show as processing. They told me they can’t contact depot department only email them. Since then I get messages sent every day that it will be delivered tomo...

Izzy1414 by Level 1: Joiner
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  • 9 replies
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Order stuck on processing for 3 weeks.

I ordered an Apple Watch series 9 during a promotion to receive a set of AirPod pros for £20. At the time, the watch was out of stock, and I was told stock would be available within 3 weeks. (Is currently in stock) However, within maybe 3 days the wa...

Slackulous by Level 1: Joiner
  • 4195 Views
  • 11 replies
  • 1 kudos

Iphone 16 pro max Delivery

Hi Everyone, I placed my pre order of the iphone 16 pro max White 512gb On the 13th and i have spoke to o2 and they are waiting for stock from the manufacturer. Would anyone on here be able to shed light on when o2 will get the stock and when i will ...

Performing a SIM swap - what happens to the old number?

Not strictly an O2 query, as its for Tesco Mobile in my case, but I was just wondering about this process. I had a very old (around 2012 or so) full size PAYG Tesco SIM which was working fine, I then bought a new phone and ordered a new nano SIM from...

SIM-SWAP.PNG
biscuits99 by Level 2: Apprentice
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  • 7 replies
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Bad CS support in getting Apple Watch activated on cellular.

So I purchased an Apple Watch (S10) outright on Friday. I already had a Apple Watch (S6) from o2, still paying £5Now, there was an issue with my new Apple Watch. after activating cellular plan for my Apple Watch, I had to reset the watch as was havin...