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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 41806 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34001 Views
  • 45 replies
  • 6 kudos

Galaxy Buds

Anyone else feel they've been totally misled by O2 with the free Galaxy Buds Pro 2 offer? I ordered my S23 directly on the O2 site back in September, specifically selecting the free buds offer. I called twice between September and November and got to...

Caddy1 by • Level 1: Joiner
  • 1765 Views
  • 14 replies
  • 0 kudos

? spam calls

I keep getting calls from 020 3336 2954 and it comes up as suspected spam. They say they are from O2 and want me to confirm what email address they have for me. I ask them to tell me what address they have on record and I'll conform if it is correct ...

PennyLane by • Level 1: Joiner
  • 1118 Views
  • 2 replies
  • 0 kudos

S24 Two weeks on

After scouring the Internet for weeks looking for information on the s24 and trying to decide whether or not to order one - I took the plunge swallowed my brave pills and pre-ordered the s24.Pre release the s24 was getting mixed speculation many sayi...

Dave_Gra by • Level 2: Apprentice
  • 947 Views
  • 3 replies
  • 0 kudos

Customer service

Why is O2's customer service so appalling? I can never get through, the chat agents tell me to phone as the department needed aren't available on live chat. When you do finally get through, their grasp of the English language is so bad, I have to rep...

Transfer from Virgin - No service for 5 months

On a pay-monthly tariff I was transferred from Virgin mobile in September 2023. O2 commenced taking monthly direct debits. However, due to SIM card and passing security issues I had no service from the date of the change. I was working abroad a lot a...

Rob_B by • Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos
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