General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Number deactivated in error

used a PAC to bring a number from EE to o2 payg, the advisor then sold me a paym after this request was submitted. So he advised once the migration was done to contact o2 again to migrate o2 payg to o2paym.I did this and I have nothing but trouble si...

Complaint

Absolutely disgusting from O2, poor poor service. Just received a bill for over £100 for a couple of 2min calls I made to the US, one of the calls lasted literally 2 seconds and was £3. Disgusting that in this day and age they can charge that amount ...

Mobile Phones Direct cancellation on o2 Contracts

On March 23, 2024, an online purchase was made through Mobile Phones Direct for a Samsung Galaxy S24 Ultra device. The purchase included an airtime plan with o2. The cost of the device was £99.00, and the airtime plan was £60.00 per month for a 24-mo...

Scam or not ?

Hello AllJust received a call from a very persistent lady, claiming to be 02.She said I have to change my password and my sim is going to be blocked in 2 days. To do this I have go give the last 4 digits of my bank account that is connected to my acc...

Ombudsman advice

Anyone have experience with the ombudsman? O2 have ignored my complaint, about their usage report , costing me a valid claim with my insurance company. The insurance lot say they will reopen it if o2 confirm the usage but they have gone silent. I poi...

New O2 phone

You've sent me a tracking link but to access it you have to send a text to the new phone which I need to track. How does that work?

Data won't automatically connect.

Hello all. My data won't automatically connect, I have to toggle aeroplane mode on and off. I have spent hours looking up the issue and have tried all suggestions. Any ideas?

Coverage in Romania

Hi, can anyone tell me who has been to Romania recently, what is the o2 coverage like for both calls and data please. I am travelling to the rural parts, not just cities. I recently returned from Germany and Poland, calls were just about ok but data ...

Virgin to O2 Migration - Why are 02 trying to pressurise customers into changing tariffs

I was under the impression from Virgin that as a rolling Sim customer, the only increase would be an annual RPI increase if I continued on the same agreement. However I have received a misleading text message from 02 indicating this is to change. I h...

Setting up a DD to avoid further issues.

I’ve thought about a DD but unfortunately I don’t get enough monthly income to know for sure that there will be enough in every month. I sometimes struggle to have enough food never mind anything else. And ever since O2 have joined up with Virgin the...