General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 sim card not working in USA

Hello everyone, I recently returned from a month-long trip to the USA, and I encountered a frustrating issue with my O2 SIM card throughout my stay. Despite being set up for roaming under my contract, my phone consistently showed signal but remained ...

Inclusive EU Roaming up to 25GB as standard

O2 brings together two holiday essentials to help prevent customers from 'getting burnt' this summer - Virgin Media O2https://news.virginmediao2.co.uk/o2-brings-together-two-holiday-essentials-to-help-prevent-customers-from-getting-burnt-this-summer/

D-Block Europe to perform exclusive Priority gig at indigo at The O2

Platinum-selling duo D-Block Europe to perform exclusive Priority gig at indigo at The O2 - Virgin Media O2https://news.virginmediao2.co.uk/platinum-selling-duo-d-block-europe-to-perform-exclusive-priority-gig-at-indigo-at-the-o2/

Scammers

Had a call the other day which was suspicious . They said they’re from 02 and they have an exclusive discount that they could apply to my account for being a customer for a long time . He Sadie to access your account we will need you email and I said...

Won’t allow me to select use plastic sim

I am trying to upgrade me phone to the 15 pro max. To my knowledge I have found that the 15 pro max is both compatible with esim and plastic sim. So why is it when I’m given the option and I select use plastic sim, the proceed to checkpoint the optio...

Waiting for Jiffy Bag

3 weeks ago I phoned to report that I have broken my phone and I was told you would send me a jiffy bag so I can send it to you for repair. It still hasn't arrived so I was looking for an update. I cannot use bluetooth, wifi or apple pay so need it r...

Saving a pdf of my monthly invoice to my PC

For many years now I have saved a pdf of the monthly invoice to my PC. However, this month I can no longer do this. The site implies that I can download the invoice as a pdf but only to view. There is no icon to subsequently save a pdf to my PC. I do...

No Caller ID/Possible Workaround/O2 Appalling Customer Service

My wife's phone has been playing up and, on closer inspection, had been dropped one too many times. Got a new one and the transfer via cable was surprisingly smooth with only a couple of tweaks needing doing, mainly as she doesn't have a lot of apps....

Poor service

I received a text from O2 advising it was final bill despite paying the final bill of £18.63. I text back to O2 and they assured me there's no money owing and after several text which involved giving them the account number they still said there's no...

Why is 02 very expensive with very little data? I cannot wait for my contract to run out, to change.

I am paying £52 pounds a month for 5g data, that is rip, my wife’s EE contract is £36 per month with unlimited everything. I cannot to change to EE.