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Same email address, two accounts

RD11
Level 1: Joiner
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Registered:

I have an O2 account, my wife had a Virgin Mobile account, both registered under the same email address. So now that my wife's account has been migrated to O2, how on earth can I view her bills? My account is under my email address, so where has hers gone? Essentially my wife is being billed with no ability to check her invoices. This appears to be a very serious oversight from O2. 

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MI5
Level 94: Supreme
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@RD11 

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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