General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New roles & forum structure

Hi everyone, Today and yesterday, we've made several usability improvements to the forums. We've also merged several inactive forum boards and implemented some brand new ones for you. Additionaly, we've replaced the old ranks by loads of brand new on...

02 diabolical to say the least

i have been trying since the 27th of june to get credit back on my sim card i mean come on 02 how hard can it be what a joke virgin media here i come

Change of username

Recently when signing in to MyO2 I've been presented with a page which proclaims: "Now you can use your email address as your O2 username to make signing in even easier." and asks for a valid e-mail address. After ignoring this a few times I've given...

Resolved! simplicity question

I had a live chat with o2 the other day. I asked if I change to simplicity will I get my free txts straight away. I was told yes.so I did it.I thought as I put credit on 5th of July as my anniversary date was 23rd previously &i was on txt &web tariff...

Why doest he Rich Text Editor not work in o2 email?

the main reason I don't use o2 as my default email account is that I can't get the Rich Text Editor to work - I checked out the Help and it said about going into Internet Options and enabling something, so I went and it was already enabled: I use Ric...

How does making things more complicated "make logging in easier"?

I signed up for o2 as "franlxxx" - all very well. Last time I came on, I was informed that my o2 ID would in future include my Yahoo email addres "to make it easier for me to sign in". How does making my login twice as long make it easier for me? and...

Order for new phone not showing up in 'My Orders' tracking

I placed an order for a Desire S yesterday, the order went through but I can't find any record of it on my order page in the Track service. Could this be something to do with the bank holiday weekend? Has it not been processed yet?

02 Dongle bad signal

I hav had my 02 dongle a few years but in the last few mths the signal is really bad some mornings I get TalkTalk,more TalkTalk BT,BT,BT and NO 02 yesterday it took me an hr to get on the Internet this is a real problem when bidding on ebay lol !!!!!...

O2 network coverage not what they say it is!!!

O2 say that at my address i should get excellent 3g coverage and voice calls etc. Well i get no 3g and i am able to make a call or text once in a blue moon. I live in Oakley just outside Basingstoke (not exactley the north pole) and nothing!!! I told...

Irate T-Mobile customer destroys store in refund rage

Not sure if this will stay up - might give people ideas. However, not a good move when they know who you are. http://www.t3.com/news/irate-t-mobile-customer-destroys-store-in-refund-rage