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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! International calling card

hi is there any updates on where to buy the international calling cards other than O2 shops?i cant find any newsagents that have them. i have phoned O2 and the lady was helpful but couldnt say which newsagents sells them. Has anyone purchased these a...

Badbunny by Level 1: Joiner
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Resolved! Director of Customer Services Details

I would like to find out a name and address for the O2 Director of Customer Services. If there is a specific UK directorate then that would be more appropriate than their Global Director. Many thanks in advance for any replys.

Anonymous by Not applicable
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Resolved! Free O2 Numbers

Hi. I'm new to this, so may be in the wrong place! My Pay-and-Go package allows me free calls to other O2 numbers, but I have no idea how to add a new number when my friends change their contracts, and also their numbers. I tried to call Customer Ser...

Anonymous by Not applicable
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Resolved! Unreliable signal

Ok so here is the thing i was with o2 for 5 years everything great no problems but then i moved to tmobile ok but not as cheap as they first apear moved back to o2 in july this year and what a differance. What i want to know is this i have been with ...

Anonymous by Not applicable
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Resolved! Itemised bill on My02 site?

Not sure if this is the right place to post (and even how I'll ever even get to see the reply if anyone answers!) I'm logged in to My 02 and can see all my previous bills etc but how do I actually see an itemised bill of dates/times/number etc I'm su...

Anonymous by Not applicable
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Resolved! Family Bolt On (Still)

In November i finally gave up and decided to go through the Complaints procedure with reference to the Family Pack Issues, well in early December i received a call from the o2 Complaints, and after explaining the continuous problems i was experiencin...

Eleckykey by Level 2: Apprentice
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Faulty phone

Anyone know a quick way to get out of an o2 contract, if I never have to deal with o2 again it will be to soon. They have let me down totally , I got a new phone that went faulty, I reported it to the shop they told me I needed to see a Guru for this...

Anonymous by Not applicable
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  • 23 replies
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Unauthorised calls

Hi, This is my first time posting. I have been with 02 for quite a few years, I have always been generally happy. I had my phone stolen in Spain and someone managed to rack up £3000+ of calls before I realised my phone had gone and was then cancelled...

Anonymous by Not applicable
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  • 6 replies
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