General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

signal in cornwall

sorry if this has been said before but.... re: the network problems. the signal in cornwall is always rubbish, usually non-existant here all the time. phone companys are spending billions on 4g when they can't be bothered to deal with the many people...

Email address for the chief exec?

Hi I've been trying to email a complaint to Ronan but it keeps getting rejected I've tried **** (this was from the Thisismoney site) and also **** Anyone help with the correct address. Thanks

Leave O2 - Only way to make them take notice.

Like many large companies: Client Service is a term with no meaning. The total lack of any clear information about this outage is disgraceful. "We are sorry for any inconvenience" - that mean they don't give a toss!

Complaints/Mis-selling

Hi all, I got bamboozled into getting a Galaxy Ace in store and have raised a complaint about it. No-one is dealing with it or getting back to my numerous callback requests. I have been calling since 6th June with no-one helping! Am i right to say if...

No Signal

Hey O2 when you going to get the network up and running, after all the fan faire about being the Olympic mobile network have you crashed the network? Also are you going to reimburse your customers for loss of signal? Also your status checker for N21 ...

Missed delivery - compensation?

Ugh. I know the forums are full of "no service" threads atm, but I can't find anything that relates to my situation. I'm staying at home today waiting for a delivery. As I live in a Tower block and the intercom isn't working, I'm expecting the delive...

Even after 8.00am message - 2G is not fixed.

Hi all, Just to confirm, contrary to O2's 8.00am status update that 2G has returned this is not correct. I have no signal return. I have rebooted phone, turned off 3G and rebooted but no luck. The phone still can't register to the network. Just in ca...

O2 network gone down?

Has anybody else got this issue? When will it be back??

Network Down

Network down sine 1.30 pm in Cannock O2 full of excuses no answer to when network going to be up !!!!

SOME TRICKS TO OVERCOME THE CRASH

Some tricks i found for using the phone during this crash: For using the phone (call, recieve calls) : Put 3G in OFF (settings-general-network). Then your O2 signal will appear. For using 3G: Put 3G in ON (settings-general-network). BUT your phone (c...