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DrPlokta · ‎24-05-2019

Please be advised that there is a bug when ordering a SIM from the O2 website. My address does not have a street name, and your automatic address lookup from the postcode and house name works just fine, but when submitting the order (with a blank street name that's not visible to me), the next page is an error page. I had to click the "Enter address manually" option and move the village name (actually a hamlet name, and even more correctly in Royal Mail Postcode Address File terminology, a Double Dependent Locality) into the street name field to get the order to be accepted. You either need to accept a blank street name, or to use the first populated field returned from the address lookup as the street name, even if it isn't actually a street name.

MI5 · ‎24-05-2019

I'll tag @Martin-O2 to feedback

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎24-05-2019

Hi @DrPlokta, and welcome to the forum

I'm sorry to hear you had some trouble ordering a SIM on our website, and I'd really like to get someone on our end to look into it for you I'll send you a Private Message now to get a few more details first!

Cheers @MI5 for flagging this feedback to us

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