Solved: Re: Webmail not working - Page 7

Anonymous · ‎23-11-2015

HI all, is anyone else having problems logging on to webmail? I can access my o2 accounton the o2 site but the webmail feature just times out and doesn't connect. Been like this since early this morning. Contacted o2 via live chat and got told to contact Sky (even though they're not my provider). Has anyone else experienced this?

Anonymous · ‎25-11-2015

Yes, I'm getting exactly the same thing for 3 days now, right in the middle of the busy season. I had something similar with them last year and o2 said it was sky's fauly and vice versa. This time I decided it was less frustrating to sit it out in hope rather than actualy trying to SPEAK to someone about it!!!!!

Cleoriff · ‎25-11-2015

To be honest @Anonymous you will probably be better setting up a new email account with someone else. I doubt O2 webmail will function properly again. There are too many people being affected this time.. for this to be a temporary 'glitch'

Veritas Numquam Perit

jonsie · ‎25-11-2015

Looks like o2 are closing their servers completely now...as they stated they would. Shame for the people affected but it's been coming a good while now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎25-11-2015

Hi guys,

Please talk to customer service about this and they can look into it.

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Anonymous · ‎25-11-2015

Yes I am having the same problem

Anonymous · ‎25-11-2015

Yes I am having the same problem. It justs hangs when trying to access it. Been like that for the last 2 days.

Anonymous · ‎25-11-2015

everyone try now I have just got in after 2 days and moved my important email to my new gmail account. also forwarded any new emails to my new gmail account. sad to see the o2.co.uk account after 10+ years.

so far I have change my o2.co.uk on various sites / companies 34 times!! amazing how many things you sign upto over the years!!

Anonymous · ‎25-11-2015

Toby, every time someone speaks to o2 we're directed to Sky. When we ring Sky we're directed to o2, so who do we speak to?

Toby · ‎25-11-2015

Hi @Anonymous, let me talk to the rest of the team and get back to you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Toby · ‎25-11-2015

Hi @Anonymous,

Please send me a PM with some details of your issues and the team will look into it for you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.