Solved: Re: Webmail not working

Anonymous · ‎23-11-2015

HI all, is anyone else having problems logging on to webmail? I can access my o2 accounton the o2 site but the webmail feature just times out and doesn't connect. Been like this since early this morning. Contacted o2 via live chat and got told to contact Sky (even though they're not my provider). Has anyone else experienced this?

Toby · ‎28-11-2015

Hi guys,

Thanks for being patient throughout the discussion of this topic. Unfortunately, the O2 Webmail service suffered a technical issue recently that impacted some customers however, that should be resolved now.

This issue was not linked to closure of webmail accounts. If your webmail account was closing as a result of the Sky/O2 deal, you’d have been notified already with plenty of time to transfer any communications linked to your webmail account somewhere else e.g. Gmail, Outlook, or Yahoo, etc. If you migrated your Home Broadband account to Sky, your O2 webmail account will continue to remain active.

If you’re a migrated HBB customer with Sky and still having any issues, pls send me a PM

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Cleoriff · ‎23-11-2015

Hi @Anonymous O2 webmail has been closing down slowly since Sept 2013. It is largely unsupported now so it may be time to change to another provider?

Edited to add..people who migrated to Sky broadband actually were still able to access O2 webmail.....though some of those recently have started to experience problems....

Veritas Numquam Perit

MI5 · ‎23-11-2015

I'm assuming you didn't migrate your BB to Sky?
If so, webmail has finished for all customers who didn't migrate.
Anyone who did move to Sky also now has their email hosted by them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-11-2015

HI, yes i did migrate to Sky but about a month ago I moved and had to change my provider. It's all been working fine and I was on there last night, it's just today I can't get on.

Anonymous · ‎23-11-2015

Yes, i migrated too and am one who is now experiencing problems! Am annoyed as i know i have important emails on there an di can't get to them....

MI5 · ‎23-11-2015

Sounds like Sky have turned you off then I'm afraid, unless it's just a temp glitch.
Well worth you setting up an alternative though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-11-2015

I don't see why Sky would turn me off now after me using it for over a month. It just doesn't connect and I get a timed out message. Will have to set up a new one with my new provider. Hassle!

MI5 · ‎23-11-2015

You'd have to ask Sky that question.
Email is nothing to do with o2 anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-11-2015

O2 did their job 2 years ago informing customers of the intention to close webmail. I would have thought it was Sky's job to let their clients know?

Veritas Numquam Perit

Anonymous · ‎23-11-2015

is any one experienceing problems with webmail,iv been trying all day to access my emails.not a chance,once i can get in n read them o2 are history.