Waiting time for costumer service

[Umit]

1 hour 12 minutes I’m waiting for costumers service to pick up phone , I try live chat didn’t solve my problem , after 14 years time to change to another network ! Shocking service from o2

[MI5]

8.00am is the best time to call, before everyone else does.

[Anonymous]

Don’t just change providers because they haven’t answered your call. You may find that another provider does not give the coverage or tariff you want 

[Bambino]

@Umit Calling customer service late in the day near closing isn't the best option. If you can, call in the early morning to avoid a long wait on hold.

[Umit]

My payment come out 31.08.2018 my bank statement showing that money coming out , 1; years of costumer not miss one payment now end up bar on my phone can’t even call family and friend ! 😞

[Umit]

My payment come out 31.08.2018 my bank statement showing that money coming out , 14 years of costumer not miss one payment now end up bar on my phone can’t even call family and friend ! 😞

[MI5]

There might be a network fault http://status.o2.co.uk/ or check the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[Anonymous]

@Umit You will need to speak to customer service as we are all customers & cannot access your account 

[EmilieT]

Hi @Umit, and welcome to the forum! Have you managed to get through to Customer Service since you last posted? If you need any further help please let us know, I'd happily check if we can do anything from our end