General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam courier pick up from 07537 403088

There seems to be scam text messages from 07537 403088 from, supposedly, DPD couriers saying that they will pick up your parcel today and asking you to text back 1, 2 or 3 to cancel or postpone. Texting back 1, 2 or 3 may mean that you have agreed to...

Cheshire oaks branch

I upgraded my phone in February of this year, and being a complete tech fool, i booked in to have the guru to help me transfer and set up at the Cheshire oaks branch. She was a young lady and she was fantastic. She transferred everything for me. The ...

Scam message claiming to be from the O2 team.

I think that I have received a scam message claiming to be from the O2 team. I have not opened it nor have I clicked on any links. I have taken a screenshot of it. Who do I send it to??

Aleting folk to spam or phishing O2 bills

I have just received this email which fortunately went straight to my spam folder, there dos'nt seem to be an easy way to alert either O2 or other users that this is doing the rounds which is why Im posting here. Your O2 bill Thanks for your attentio...

Worst experience ever

I've had the worst time with 02 in the past week their customer service is appalling. My phone which I've had a month and a half developed a small spot so I went into the store and the "Guru" (I now find that word useless) told me it was a dead pixel...

iPhone WIFI Calling & voLTE

You can now activate wifi calling and volte on iphone 7 with iOS 10.3, not sure about earlier models.if you are on iOS 10.3 you just need to update carrier settings and then activate wifi calling.

Resolved! How to contact 02 from abroad

I need to contact o2 to cancel my contract but live in New Zealand. a phone call will cost so much. Is there any other way of contacting o2?

Resolved! Closing my contract - cancelling SIM

Hi, I moved to Australia so I no longer need my UK sim card. Could you please close my contract and deactivate my SIM card asap? Thanks! Beatrice

Resolved! iPad Pro

Does anyone have any idea what's going on with iPad pros ?i originally ordered a 12" on next day delivery and 10 weeks on nothing,eventually found my order was cancelled by o2 due to no stock! So now I have ordered the iPad Pro 9" on 1 week delivery ...

Resolved! conference call

Can I make a conference call with 4 other people on my mobile?