12-12-2013 10:53
12-12-2013 10:53
I am having such a dreadful time with O2 since having my phone stolen whilst in Germany. Countless emails are disregarded, 40 minute webchats result in NOTHING! Emails to Complaint Resolution - nothing!!
Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2! How I wish I could afford to buy myself out of my contract and go with a company that actually cares!
Is there anybody out there who is also having problems with direct interaction with the company?
12-12-2013 10:56
12-12-2013 12:19
@Anonymous wrote:Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2!
You haven't said what you expect O2 to do, if you're not insured you will have to buy a replacement phone.
12-12-2013 12:25
12-12-2013 12:25
12-12-2013 12:50
12-12-2013 12:50
Sounds like that, otherwise they would be complaining about O2 Insure I guess.
12-12-2013 12:52
12-12-2013 12:52
12-12-2013 13:20
12-12-2013 13:20
12-12-2013 13:27
12-12-2013 20:16
12-12-2013 20:17
12-12-2013 20:17