WHEN WILL O2 ACTUALLY ANSWER MY COMPLAINT??

on 12-12-2013 10:53
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on 12-12-2013 10:53
I am having such a dreadful time with O2 since having my phone stolen whilst in Germany. Countless emails are disregarded, 40 minute webchats result in NOTHING! Emails to Complaint Resolution - nothing!!
Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2! How I wish I could afford to buy myself out of my contract and go with a company that actually cares!
Is there anybody out there who is also having problems with direct interaction with the company?
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on 12-12-2013 10:56
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-12-2013 12:19
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on 12-12-2013 12:19
@Anonymous wrote:Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2!
You haven't said what you expect O2 to do, if you're not insured you will have to buy a replacement phone.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 12-12-2013 12:25
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on 12-12-2013 12:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-12-2013 12:50
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on 12-12-2013 12:50
Sounds like that, otherwise they would be complaining about O2 Insure I guess.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 12-12-2013 12:52
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on 12-12-2013 12:52
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-12-2013 13:20
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on 12-12-2013 13:20
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on 12-12-2013 13:27
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on 12-12-2013 20:16
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on 12-12-2013 20:17
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on 12-12-2013 20:17
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

