WHEN WILL O2 ACTUALLY ANSWER MY COMPLAINT??

[Anonymous]

I am having such a dreadful time with O2 since having my phone stolen whilst in Germany. Countless emails are disregarded, 40 minute webchats result in NOTHING! Emails to Complaint Resolution - nothing!!

Currently I have been without a phone for two weeks and I do need it for medical reasons.  Yet NOTHING is sorted out by O2!  How I wish I could afford to buy myself out of my contract and go with a company that actually cares!

Is there anybody out there who is also having problems with direct interaction with the company?

[perksie]

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@MI5 wrote:
With talk of BT and "connecting phones to network" it feels like we're back in the 80's

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Same poster who lost and found their iPhone.