General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

delivery reports

do o2 do delivery reports when sending a text message to let you know the other person received it :robotmad: please help its driving me crazy

Resolved! Don't try and Change Payment Dates!!!

Goodness me. I'm a pay monthly customer for 18 months. Last month when I received my bill I needed to change my payment date and rang 202, gave them the new date, which in fact, was only 8 days later and was told all was well. The existing bill was o...

Resolved! Text message more info

Hi I am trying to get more data as to when a text message was sent time and date but my bill just shows the text in blocks of numbers and how many time not time they were sent and dateWhat i need is similar to call record with time /date /durationAny...

Resolved! How do i access my private message

HiI received an e-mail saying I have a private message on this forum.It says to read it there will be a flashing icon on the top right of the page. I have to click on this but I cannot find this icon.Can anyone help

Resolved! Can my wife get an Nhs discount on a SIM only upgrade

HiI have got an Nhs discount and included my wife as a friend so she could get this also.She has just upgraded on SIM deal only as I gave her my old mobile. When she showed the assistant at the store her code number he said the discount only applied ...

Resolved! how long did it take for a new phone to be approved?

My samsung s4 is basically a dud. It's been in and out of repairs since I got it in September for different things. Last week it bust again the 3rd time for same problem (it has been in for other issues too). I told the store I've had enough I'm fed ...

'Legacy' products / products that you miss

Afternoon,I've been thinking about some of the 'legacy' products that still exist yet aren't advertised in any way. I'm also interested to learn about those products which O2 offer which O2 no longer offers yet are sorely missed.For me, I still make ...

Resolved! armed forces discount

Hello everyone new here so b nice anyone know if o2 offer a monthly discount on bill? Am thinking kf getting the s5 on the £48 a month plan. i have seen online o2 do a one off payment to your account but only really want a monthly discount like orang...

Good Customer Service

Not sure if it's just me, but there seems to be almost a mountain of posts/threads about bad customer service from O2? ...I'd like to break the mould and post some recent GOOD customer service I've received.It's not a short post - so pop the kettle o...

Delivery!

O2 should put delivery times between 8am - 6pm and not 8 - 12!That way we know where we stand from the beginning. This is the 2nd time I've waited in for a phone. Could of gone out this morning and need to take dog to the vet at 4.30.Rant over, sorry