General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Why does it take customer services 20 minutes plus to answer the phone?!

Topic. I get that they're rather busy, but 20 minutes wait isn't fair IMO, especially not at 5p a minute (I was on to the 0844 PAYG CS number, not on 202).. If they played cheesy middle of the road 80s Pop like Plusnet I wouldn't mind so much, but th...

POOR SIGNAL/ CANT MAKE OR RECEIVE CALLS??

Been having problems last few months with making and taking calls/texts network signal was on one bar but now last few days are unable to get anything and its comes up not registered on network? HELP????

Resolved! No texts or minutes!

I recently topped up a few days ago for the texts and mins worked fine, and ever since yesterday i can no longer text or make calls have i been robbed?

Resolved! how can i add another phone to my account

how can i add another phone to my account

Resolved! Google maps / route planner data

Hi. I've recently started to use google maps as a route finder on my iPhone 4s. On average for a 1 hour each way journey how much data will this use? Many thanks

Resolved! online payment link disruption?

Hi everyone, I'm just wondering if anyone else is experiencing problems with the o2 online payment link? I've been trying since yesterday to use the link but I'm being diverted to an 'error' page. Their phone helpline is constantly engaged and the on...

O2 Coverage is a joke and not a very funny one at that!

So according to your coverage checker,Live results for B93 0BW, Solihull, SolihullOur network is currently working fineIf we're doing work on the phone masts near you we'll tell you about it here.Updated 15:00 (refreshed hourly). Recent faults might ...

Today's Q&A

Hi guysI bet you were expecting this Feedback on today's session, please! Anything and everything - what was good, what wasn't so good, your suggestions to make them even better.Looking forward to your thoughts!

O2 NOT COMPETATIVE

I was in the O2 (Blackburn store) to check out the new LG G2 and noticed the cost of the phone to buy out right was £599.99. Three are selling the LG G2 for £399.99. admittedly with their sim, but the point is i could get that unlocked at minimal cos...

Disgusting customer services

I have now tried on 10 separate occasions to get through to close my account and move my number over. This has been at diferent times everyday for the past 5 days. On one of the occasions, I did get through I was promised I would get a call back and ...