General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Feedback is a gift

So here it is....I have been a very loyal customer of O2s for many years and have always raved about the service i've received from them. This year however, i've had 2 interactions with O2 both in store and their CS dept and neither have been positiv...

202 call centre

Hi I have been with O2 for more years than I care to admit and I have been dragged kicking and screaming into the 21st century and decided to give up my old 'upfront for life tariff'. My new sim arrived so I eagerly called 202 to get it sorted and my...

Sony Xperia E3 frozen... any suggestions, please?

Hi, can anyone help me? My phone prompted me for an update while I had my wi-fi on, so I let it do it. But, after it finished the update and tried to reboot itself, the phone froze on the 02 bubble opening sequence while turning back on. I couldn't d...

O2 Travel is utterly pathetic and not worth the money

I recently went to France (Brittany) and every web page I attempted to load took approx 10 attempts with a 1 minute time-out between each. The service is apparently throttled for foreign O2 users... How the company has the audacity, nay temerity, to ...

Resolved! Phone not Ringing

My phone is not ringing when people call. It also does not give me notice when texts arrive. Is anybody else having the same problem? It's been going on now for about 10 weeks and it's driving me mad. I have been to iphone twice and it's not a phone ...

'Calling Dick Tracy'

Had to happen, I suppose. http://www.engadget.com/2014/08/27/samsung-gear-s-3g/?ncid=rss_truncated

Resolved! Slow 3g

Why is 3g so slow at helps field and Sutton hill telford speed Ofton down to 10 k or or less when I complain same old reply nothing wrong it must be your phone even after I have tested using to phones

Resolved! leaving o2

im on pay and go and want to transfer my number to another network. how long would this take?

Resolved! Which Is The Best Mobile Insurance Insurance?

Can anyone recommend a good company to use to insure my iPhone 5s.I won't say it has to be the cheapest as sometimes the cheapest ones don't cover much.I looked at my bank (Natwest) and they only provide mobile phone insurance cover if I have a Selec...

3G Coverage Is Terrible At Best

Does anyone else have the same issues as me with 3G coverage ?There are so many places that I have visited with colleagues, family or friends (who use different networks) and they have no problem receiving 3G but I have no 3G available.I have an iPho...