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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 42307 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34243 Views
  • 45 replies
  • 6 kudos

Resolved! o2 lack of customer care

hi all i was wondering if anyone else feels the same as i do... that o2 are rapidly loosing touch with what essentially is the grounds of their business its customers. i have now on three occasions spoke to different members off o2 staff and all 2 oc...

Anonymous by • Not applicable
  • 1196 Views
  • 3 replies
  • 0 kudos

o2 email

O2 EMAIL - to be removed on the 1st November 2013?!! Why??? I understand that from the 1st of November 2013 that o2 will take away the emails available for o2 customers on this date. It is disgusting when you come to think about it as there are over ...

Anonymous by • Not applicable
  • 4588 Views
  • 18 replies
  • 1 kudos

Calling o2 on "202"

Why can't I speak to anyone at o2???? The live chat is a joke of a service, the contact us page says they are open from 8am to 9pm but every time I phone customer services on 202 there is an automated message saying that "The office is now closed, we...

Anonymous by • Not applicable
  • 23172 Views
  • 3 replies
  • 0 kudos

Good news on roaming

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10119159/EU-to-end-mobile-roaming-charges-next-year.html

jonsie by • Level 94: Supreme
  • 1633 Views
  • 6 replies
  • 0 kudos

Resolved! Data roaming charges

I have incurred data roaming charges on my last 3 bills that I am not happy about and a bit bemused by O2s response. When in France in June I incurred some data roaming charges and again in August when I was in the Republic of Ireland. At all times I...

Anonymous by • Not applicable
  • 1796 Views
  • 5 replies
  • 0 kudos

42 million customers so you wont be missed

having had an issue with my friends and family bolt on and said we might look for another provider a customer care agent declared "we have 42 million customers so you wont be missed" so much for customer care.So i've decided to use facebook and see w...

Anonymous by • Not applicable
  • 1925 Views
  • 7 replies
  • 0 kudos

Returned Phone

On the 4th August i had a new phone delivered but i didnt like it so i returned it on the 6th August. I completely forgot about it then yesterday i had a letter saying i was in arrears and all my services had been suspended because i hadnt paid my bi...

Anonymous by • Not applicable
  • 1458 Views
  • 4 replies
  • 0 kudos
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