General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Backing up my contacts telephone numbers eg if my phone got broken/stolen/lost .....

..... like the information on my laptop is automatically backed up every week. This has only come to light during the week I have become a member of the O2 Community Forum, as mentioned by one of your experienced helpers. In my mind at present I have...

Resolved! phone not delivered, but beeing charged every day for airtime and phone

Hi, Has anyone had problems trying to reslove a matter with o2 when automation doesnt goto plan. I started with ordeirng a new phone with a new contract, an upfront payment for the phone was required of £49 which i paid on ordering. I opted for the p...

Resolved! Disrupted O2 Network Services in North East UK

I live in the Newcastle-upon-Tyne area. Over the last quarter (probably longer) there has been significant disruption to 3G services, as well as call services. While some customers in the area may be aware of the ongoing work regarding 4G, these disr...

Resolved! Wifi dongle

hi can anyone help.want to use my laptop on holiday to Malaysia and hotel has no internet, can anyone advise if a dongle bought in the uk would work and if so what would be the best one, thanks

Resolved! O2 - no service

O2 no service in East Kilbride???

Resolved! Very poor, very unprofessional live chat customers services

I terminated all of my O2 contracts in Aug 2013, and O2 charged me 10 pounds TWICE after all of my contracts are terminated. I contacted O2 in Oct 2013 and they apologised about it and promised the money will be back into my account in the next few d...

Phishing E-mails

Hi guys, We occasionally get a thread or two where a member has received a 'phishing email' (an email which appears to be from a reputable company but is actually a fraudster) I have decided to link to a great article talking about this from 'The Blu...

Resolved! Poor Customer service

Hello, I would like to start a new topic regarding o2's poor customer service. I have been having an ongoing issue regarding a faulty handset that is still under manufacturers warranty, (samsung galaxy s3) The problem developed at the start of Decemb...

My feelings about O2 reception

I have just joined the forum today as I was interested to see what other people think about O2's reception around the country. My own experience is that it's very variable even when I'm in a city when I think 'surely I must get a signal here.'At leas...

02mobile promotional lottery organised by telefónica o2 uk

I received SMS on my mobile tells me that i won 2,000,000 Pounds and ask me to contact Dr. Mat. West email drmatwest@o2.co.ukhe emailed me as followsCongratulations on being one of our winners in the new 02mobile promotional lottery organised by tele...