General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2's incompetence

Hi all Wondering if anyone else has experienced a complete lack of customer service O2 has towards existing customers. Having been a customer for over ten years I recently attempted to order a new phone which I was told following the order would be w...

Phone scam

Hi all. I had a call from a 'no caller id' number earlier today - they called themselves Air Direct. They knew all my details - except the bank/ address type of stuff. They were trying to act as aGo between for O2 to get me to sign up to a new tariff...

O2 Wi-Fi now in Argos stores

O2 Wi-Fi is now avaliable in Argos stores in the UK bringing their hotspot total up to around 9000: http://www.androidcentral.com/o2-wifi-arrives-735-argos-stores-uk-and-ireland

Resolved! Holiday Network Coverage

Does anyone else suffer from loss of service in North Yorkshire? When I visit Askrigg (DL8) a couple of times a year, whilst it is nice not to have contact with the outside world, it would be comforting to know that I could at least use a mobile if f...

Resolved! Insurance and warranty

The microphone on my phone recently stopped working. I sent it off through the O2 store to be repaired. I was then told that my phone was not covered by warranty and that I would have to pay £45 to repair it. I spoke to O2 explaining that I had insur...

Resolved! Very poor service in Gyle, Edinburgh

Have O2 turned off 3G services in the Gyle, Edinburgh? I have been unable to use internet, check e-mails, etc ever since the 4G network was introduced. Service was quite good before but really looking at other providers now as I don't know what I'm p...

Resolved! Nokia Lumia 620

I have a Nokia Lumia 620. For some reason I can't receive pictures in a text, anyone know what to do? I've looked on here and people are saying make sure your data is switched to roam which it is so a bit lost.

Resolved! My tariff.....Not good

How come when I changed from pay as you go to a monthly tariff. I was told that it would be cheaper but I always seem to go over the amount and end up paying more.I was told it would be cheaper for me than the £15 a month pay as you go. Its not often...

O2 adopting late 1990's Orange style customer services

I have three numbers with o2, basically, three contracts if you like. The main issue is I used to get an ok signal where I live (a village with over 5000 residents) 2 miles from a large city in a flat area. Now, I don't get a signal at all, maybe a b...

Resolved! Moving abroad!

Hi peeps, I'm moving to Romania for 6 months and wondered if anyone has any advice or tips as to getting the best from O2. I'm in the middle of the 24 month contract on the Sony X1.Cheers