Goodness me. I'm a pay monthly customer for 18 months. Last month when I received my bill I needed to change my payment date and rang 202, gave them the new date, which in fact, was only 8 days later and was told all was well. The existing bill was on hold for 8 days and the direct debit would be applied then.
That was until yesterday when I received a default notice. It seems that the direct debit had not been collected because of the bank holiday? So I called 202 again and was met with a very aggressive customer service person who told me default notices are automatically issued to bad payers!!! When I pointed out that it was they who had not appled the debit and I had changed my payment date I was told it wasn't possible for the date to be changed or the direct debit not to be collected. He demanded I pay the outstanding amount instantly. I said I just needed to double check with online banking that it hadn't been paid and if that was the case I would pay immediately on line.
He rang me back immediately and again demanded immediate payment, so I just rang off. Needless to say as soon as I checked online banking I paid online.
It's unfortunate I still have a way to go on my contract because with this treatment I would be out. The service since the new year at home has been crap anyway. Lucky to get 3G indoors and of course 4G is just a laugh!!!
