12-12-2013 10:53
12-12-2013 10:53
I am having such a dreadful time with O2 since having my phone stolen whilst in Germany. Countless emails are disregarded, 40 minute webchats result in NOTHING! Emails to Complaint Resolution - nothing!!
Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2! How I wish I could afford to buy myself out of my contract and go with a company that actually cares!
Is there anybody out there who is also having problems with direct interaction with the company?
13-12-2013 03:33
13-12-2013 03:33
@Anonymous wrote:
Join Three. Much better for complaints.
You mean they get more?
13-12-2013 11:53
13-12-2013 11:53
@jonsie wrote:
@Anonymous wrote:
Join Three. Much better for complaints.You mean they get more?
So it would appear, thanks for letting us know scott93! 🙂
16-12-2013 08:49
Thank you for your reply. Whilst I am more than aware that O2 will not "just give me a new phone" the nature of my complaint is the lack of response to my various methods of contact and the continuation of charging on calls and data that are not mine and the non-compliance with my request for a new sim card.
Is that clearer?
16-12-2013 09:12
16-12-2013 09:12
16-12-2013 23:19
Three is better for complaints, thats why they are called 3. Three people work on each complain. But this one has ONLY TWO - O2 for each complain. 🙂
17-12-2013 09:17
17-12-2013 09:17
17-12-2013 18:47
17-12-2013 18:47
BT are actually OK. YOU need to report the theft to the police, claim of YOUR insurance and get a new phone. BT will then connect that phone to their network and you can go of happily into the sunset.
17-12-2013 18:55
17-12-2013 18:55
17-12-2013 19:00
17-12-2013 19:00
17-12-2013 19:08
17-12-2013 19:08