on 02-08-2025 19:12
Do the complaints team actually do anything at O2, in fact a better question would be is there a actual complaints team that exists at O2, I made a complaint weeks ago and received the standard fluffy reply and since then I've heard absolutely nothing from them
on 02-08-2025 19:22
on 02-08-2025 19:22
It can and does take 8 weeks for them to come back to anyone, apart from the initial reply... If you havent had a response over the 8 weeks then send them another email..
All the ways to complain are here https://o2.co.uk/how-to-complain
There isnt much anyone on here can do...
on 03-08-2025 16:53
There is an escalation process @Jonny :-
customer-complaints-code-**Personal info**.pdf
https://a.storyblok.com/f/253875/x/053f6260c6/customer-complaints-code-**Personal info**.pdf
What happens next?
If you’re not happy after we’ve responded to your complaint, or if your complaint isn’t resolved after eight weeks, you may wish to refer your complaint to an Ombudsman. The Ombudsman is a free service, which will independently review your complaint. They investigate complaints fairly by listening to both sides of the story and looking at the facts. Their decision is binding on O2, but not on you as a customer.
O2 work with two Ombudsman service providers, depending on what your complaint is about. When you speak with our complaints team, we’ll make sure that if you remain unhappy you’re provided with a final position letter, which will detail what we’ve done and advise you which Ombudsman you should contact
on 03-08-2025 18:42
on 03-08-2025 18:42
on 03-08-2025 19:34
on 03-08-2025 19:34
on 03-08-2025 19:46
Simples!
on 03-08-2025 19:59
on 03-08-2025 19:59