General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Unwanted Text Messages

I am getting unwanted text messages -usually 3 ,one after the other. I see I am being charged £3.75 by O2 for these. How do I put a stop to them?

Resolved! Authorisation codes for text

I seem to always have trouble buying on line text that I can send from my computer.Is amyone else having the same grief or is this just my phone number for some reason?To send text on line, you first have to buy a batch and then they send you an auth...

Kudos

How do you lose kudos? Seems strange to me

Resolved! Old Tariff charges

Hello, I've just recently discovered that there is a cheeper tariff giving the same service 40% cheaper. I'm on unlimited at £60.00 per month and the new tariff for the same service is £36.00. I upgraded 12 months ago with 12 months left on my contra...

Resolved! Cancellations of new O2 phone contract

I have a new O2 contract I just moved from T-mobile, I am not happy with my O2 contract. I never use up all my phone call minutes each month in my contact but they charge me for off peak phone calls, never with any other contract have I been charged ...

LEAVING O2....

Hey! leaving O2 at the end of my contract after 15 years I guess...wow! Ive been offered an awesome deal by Virgin Mobile...£23 Unlimited data...unlimited texts and 1200 mins of calls and free insurance.... and a new phone ofcourse. However I have no...

Resolved! O2 Offers

So, I get a 25% offer through Priority Moments to redeem instore at any O2 shop. I go into both O2 shops in Norwich today to buy a set of Adidas Sports Earphones (retail £59.99) but they don't stock them. I ask them to order them in - "we can't do th...

Resolved! media messages not showing in media box

Right so last night i recieved Two picture messages, when i have come on here to try to look at them and entered my phone number and pin, it tells me that it does not recognise my mobile number and or pin, now i have entered both correctly and it is ...

Resolved! Internet barred does not work!

I have spoken to over 4 people at O2 about my internet being barred. I did request this in November to cut the price of my bill. This has not happened! I was told each time that the internet would be barred because I was getting charged a lot of mone...

Resolved! Sending emails for my mobile or notebook away from my home PC

Hi allI guess this may have been questioned before, if so sorry to repeat the question. I have a BT email account on my home PC, works fine.I have just bought a new smart phone and want to send and receive my BT emails from this phone. I can receive ...