General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

What would you call 'kudos'? Opinions please

Hi guys, As most of you are aware, we use the "kudos" feature to say thanks or to show that you agree with someone else's post. We think this feature is very useful for the community, but we understand that some of you really don't like the word "kud...

Resolved! Very unhappy and paying for a contract i cant use.

Where to start with O2. Well, after abandoning three due to abysmal technical support provided by call centres who clearly had no idea what mobile phone support involved, i was pleasantly surprised at first when O2 were rather on my side when it came...

Resolved! Trying to get a phone for my Partner through my current Contract

Hi I have been trying for days to set up a contract for my partner from my o2 contract account. It asks me to put my passport number in and everything. Should it not just be a simple task? My bill is paid every month, I have been an o2 customer years...

TERRIBLE Customer Service Via Online Chat

Below is a transcript of my earlier chat with O2: Beni: Hi there. My name's Beni I am an O2 Re-Contract advisor, how can I help you today?James: Hi there, when I reached the end of my last contract with you a couple of years ago, somebody at o2 rang ...

O2 live chat.... Has it ever worked for anyone???? POINTLESS

I've made about 5 attempts to try and use the apparently convenient facility of 'live chat' only to end up completely frustrated.... Waiting to connect for at least 15mins each time, only to then suddenly get disconnected half-way through the convers...

Resolved! Can't get out of accidental contract I was ADVISED to get

I had a £37 a month contract and after the time was up, I asked an advisor online what's the cheapest thing to change to; a sim-only £8 a month. I was told to order through the online shop. I wanted to keep my original number but that wasn't an optio...

Resolved! "Free" offers - be warned - O2 are totally useless if something goes wrong!

My new phone was pre-ordered and included a free accessory pack, which included a charging plate worth £25. When I got home and opened the box, which correctly said that it was a BLACK accesory pack, I discovered I had a bright yellow charging cover....

Resolved! GiffGaff Network Outage

Currently at this time the entire Giffgaff network has suffered an outage.Engineers are aware and working on the issue.

how do i obtain an O2 nano sim

Hi,I'm new here.I am an exsisting O2 customer using an iphone4s, but have just ordered an iphone5 from Apple.How do I get a nano-sim for this phone and keep my same number please?Any help gratefully received,thanks,John

Resolved! 80111 getting pested how to stop them

80111 and 80112 how do i get to stop them pestering me