General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! unlimited data package

Apparently not so unlimited. If you get to 3gb in a calender month you get cut off and you can't argue the toss either! You just get fair usage policy, even though I don't remember there being one! Perhaps they could give me a rebate for the 6 years ...

Resolved! How can I do a bold font on an iPad

Hi,As the title says really, how can I do bold text in these forums using an iPad?

Resolved! Can't cancel Phones4u upgrade to o2!??!? HELP!!?!

So... I went onto the phones4u website and I upgraded my o2 number as the contract runs out on 13th October 2013 so it is a few days away. I decided that I wanted to cancel the order for the upgrade but phones4u say that I cannot cancel an upgrade or...

Resolved! G4

Any body know if Hull will be 4G in the future, Thanks

Resolved! Mast problem tonbridge kent

My data download speed is poor. O2 have Advised that the demand in the area is high, therefore there are too many users trying to use the mast. There does not seem to be anywhere in which you can make a complaint regarding the service. It is poor con...

Resolved! O2 guru's Woking store - issue with Galaxy S4 with wifi/3G issues

I have just waited 20 mins to see an O2 guru, who when I explaied the issue ( I have an S4 that won't auto connect to 3G or WiFi ) just shrugged and said that this is normal behaviour for a smart phone. I explained that up until recently I have had i...

Be Careful When Purchasing Second-hand Phones

I just thought I'd let people know to be wary about purchasing phones, particularly iPhones, from certain websites. It's common for people to sell phones on websites or trade them in to certain stores, and then report them missing and having the phon...

Resolved! Backing up my contacts telephone numbers eg if my phone got broken/stolen/lost .....

..... like the information on my laptop is automatically backed up every week. This has only come to light during the week I have become a member of the O2 Community Forum, as mentioned by one of your experienced helpers. In my mind at present I have...

Resolved! phone not delivered, but beeing charged every day for airtime and phone

Hi, Has anyone had problems trying to reslove a matter with o2 when automation doesnt goto plan. I started with ordeirng a new phone with a new contract, an upfront payment for the phone was required of £49 which i paid on ordering. I opted for the p...

Resolved! Disrupted O2 Network Services in North East UK

I live in the Newcastle-upon-Tyne area. Over the last quarter (probably longer) there has been significant disruption to 3G services, as well as call services. While some customers in the area may be aware of the ongoing work regarding 4G, these disr...