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Anonymous · ‎12-12-2013

I am having such a dreadful time with O2 since having my phone stolen whilst in Germany. Countless emails are disregarded, 40 minute webchats result in NOTHING! Emails to Complaint Resolution - nothing!!

Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2! How I wish I could afford to buy myself out of my contract and go with a company that actually cares!

Is there anybody out there who is also having problems with direct interaction with the company?

MI5 · ‎12-12-2013

If your phone was stolen you have to claim off insurance or buy a new phone. O2 won't just give you a new one. It's not clear from your post what the actual nature of your complaint is ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎12-12-2013

@Anonymous wrote:
Currently I have been without a phone for two weeks and I do need it for medical reasons. Yet NOTHING is sorted out by O2!

You haven't said what you expect O2 to do, if you're not insured you will have to buy a replacement phone.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎12-12-2013

My thoughts to perksie - I think they expect O2 to hand over a new phone because they had theirs stolen.....???

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎12-12-2013

Sounds like that, otherwise they would be complaining about O2 Insure I guess.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎12-12-2013

Indeed - It's not at all explained very well unfortunately, so difficult to advise unless we get a bit more info.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-12-2013

Perhaps the OP will elaborate a little....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎12-12-2013

crawlingthewall: If you dont have insurance you wont get any replacement. O2 can only block your sim and give you new one and if You had smartfone it could be block.

Anonymous · ‎12-12-2013

Join Three. Much better for complaints.

MI5 · ‎12-12-2013

There is no evidence of a complaint here, yet, but everyone is free to go where they are happy.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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WHEN WILL O2 ACTUALLY ANSWER MY COMPLAINT??