Hi everyone must say things have definitely got worse since the merger with virgin media.
Im a platinum customer which means zilch now, been a loyal customer for years but I think this is the final straw. I have a few complaints in about the service and all ignored, today tried to upgrade cause seen a deal and the girl tried to actually send me a stac code. Which I’ve actually never heard off before, told me she wasn’t allowed to speak to me about an upgrade cause my device plan wasn’t paid 🙄 I told her I think I know how refresh works. She told me she was going to speak to a manager and then she put the phone down.
wasted 20mins of my time.
absolute joke not sure why they record calls cause they are ignored
best part it was actually a uk call centre with a local representative.
im checking out other networks but o2 works well for going to eu and USA compared to others
disgusted ain’t the word
