Upgrading online

[Dreadfulphoneco]

Do not attempt to upgrade online as it's a gamble and you are unlikely to get the phone/package that you want. Called o2 and the guy said the online system is terrible. Upgraded my daughter's phone but because I went back and edited the tariff it defaulted to a different colour and now I can't cancel. Guy on the phone said 'no problem' and would call me back.....I'm still waiting 48hrs later

[TallTrees]

Hi there @Dreadfulphoneco 

Don't know if this will help but o2 are on Social Media

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
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