General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New phone

I'm looking for a good phone between what I already have a Samsung Galaxy j4 plus and what tech is currently available with a gd tariff of between 1 and 5gb of data and no more than £45 a month all in.

o2 have INCORRECTLY messed up my credit score, causing me financial harm - can't get mortgage i need

Hi there, I am desperately trying to get o2 to get back in touch with me but all i am getting is a horrendous experience.I am in a very good financial position and trying to buy a house. Yet on my credit score it INCORRECTLY shows that i have default...

Which phone

Should I get a samsung A21s or a Motorola moto g5g plus as my next phone?

Data usage accuracy

I recently switched from Virgin mobile to 02 mobile, primarily because the signal is supposed to be better in my area. I was on a 10gb tarif before but never got through more than 3gb a month, so when I moved to 02 I switched down to an 8gb tarif thi...

WhatsApp

What are the Community's viewers on the T&Cs changes in WhatsApp beginning February 8th which will require users to either allow Facebook access to our data or to delete our account?And is it correct that everyone in the European region, including th...

the message system and greeting menu

Can someone explain why the message system has been changed recently and is now so much more time consuming than the old one? If it was not broken, why has someone decided to change it?The new system is completely unnecessary and unhelpful or is it j...

Insurance

How do I change my phone insurance?

STAY AWAY - M&J Acquisitions

Very misleading as a company......... they make out they're saving you money but in fact your not because what they fail to tell you is that your tied into a contract for 3 years instead of the usual 2 years that you get with every other mobile phone...

Amazing Customer service!!

Rung up tonight for a upgrade on my phone and I got sent through to Maria, she was loverly and amazing customer service skills having worked in retail myself for 8+ she’s one to be proud off, spoken through everything easily and very understanding, i...

Handset out of stock

Hi, I specifically puicked a phone which was "in stock", wasn't the one I overlly wanted but needed one quickly. I'm now being told its out of stock, with no estmate when I will recieve it. Why is the website keep up to date as its very frustrating a...

O2

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