General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Persistent network issues for past 15 months

Hi Forum, Bit of a frustration thread/get off my chest. However, I have been an o2 customer since 2010/11, so more or less 10 years. I've never really had any issues with them and previously found them helpful when it comes to issues. However, I move...

Google Play battery drain

So anyone else noticed Google Play app using a large amount of battery even when you havent updated/installed any apps? Appears the latest Store update caused a battery drain issue with many on Reddit complaining about it. Google are apparently aware...

Poor care and service for customers

When did O2 care so little for service, loyalty and customers?After giving up on poor,pointless service on live chat .....I tried the retentions team and off the bat defensive arguing with no details or facts about other companys 3 yr contracts and p...

02 and delivery companys

From the posts i have seen so far, alot of you have problems with phone deliverys. I ordered a new iphone on the 12th, for delivery between 8 and 10.30 on the 15th, paid the extra money, so should be all good. By 12, no sign of phone, called 02, to b...

Random Scam texts

Good afternoon,I’m getting some random scam messages using bank names and PayPal.Is there a way to stop that or to report them?The texts are from mobile, and the url mentioned are all fake stuff.

Credit Referral Team: o2 ruined my mortgage application

HELP! We recently applied for a mortage which got turned down due to an o2 default payment which I knew nothing about. After running a credit check it turns out a final bill was sent to my sons email address despite after speaking to an advisor and p...

Scam

Just to make people aware on my way to work this morning. I received a pop up message from what it seemed to be the 02 website saying I had been selected to win a new I phone etc a have since googled it and seems to be a scam.

Customer Services Agent

Hey all! So today I’ve spent 1hr in a local store and on the phone twice with different customer service agents trying to add a direct debit. I was getting nowhere till 5.30pm tonight I rang up and spoke to a lovely man called Lwanda who spent a good...

A 26% cost increase is apparently a lower tariff ....

So, my tariff signed up in July is now increasing by 26% and the opening line of the email says 'You’ll be moving to a cheaper tariff which will cost £12.63* per month'. The old tariff signed up to was £10 a month. I have been given unwanted, unuseab...

Voicemail

Since moving into my property in June 2019 I have been unable to get network coverage. I'm a single parent with two children under 15 recently on benefits. I pay over £85 per month for our three contracts but unable to get a signal in my apartment. I...