General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

How to keep my old phone 02 number for my new iPhone

I am waiting for delivery of my new iPhone, but was informed, a day later, after purchase, I will receive a new number. I do not want a new phone number, just my old 02 number, how can I make this happen? My old phone number was a pay as you go numbe...

The Virgin merger

I discovered today that O2 and Virgin are to merge, and I'm very concerned about this. I left Virgin for O2 because a single text would have cost me one hundred times more than it does with O2. Will the prices change, or will I still get the same low...

Numbert port before contract ends

Number porting adviceI took out a mobile phone contract with mobiles.co.uk and the airtime and phone costs have been paid by D/D to O2 I texted for a PAC code as my contract ends in 6 weeks and also texted for a balance i would generate if i used tha...

Parental controls

Does anyone know how i, the contract owner and bill payer, arranges some parental controls on to a device, I want to be able to turn off the data availability over night for my sons phone.cheers

Resolved! Security question

Dear O2, It would be helpful, if when asking, "what is the answer to your security question?" (automated service) if you said what the security question was? Having an actual question is always handy for if an actual answer is wanted. Kind regards

Payment Savings for Selected Customers

Hello, I have been with O2 for many years. We have enjoyed adiscount on our Airtime Plans, for which we thank you, by being employees of the NHS. Are there any current deals as my contract is about to end. Thanks Ray.

help

whats the best new android phone im looking of getting a upgrade

O2 Home camera system..

Which cameras do people have?Would users be interested in setting up the cameras on their own networks instead of using the O2 hub?

Covid 19 Update and NHS

Not sure if this has been posted anywhere else but there has been an update for NHS Staff I think o2 should extend this to all key workers such as care staff, essential charity staff, delivery drivers, shop staff etc o2 are now giving NHS staff an ex...

Your very first phone

What was your very first phone, what network was it on and was it pay as you go or pay monthly?Mine was the Sagem RC815 on Vodafone Pay as you talk (1998).I moved to BT Cellnet (O2) with my next phone, the Philips C12.