General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why is 02 such a top off to upgrade cheaper on carphone warehouse

Why is 02 such a rip off when you want to upgrade. 02 should at least have a comparable deals but no they are dramatically different to what's on offer at carphone warehouse. It's like they are purposefully out to rip people off. How can 15gb tarrif ...

Live Chat

Working for me i got through twice was testing Welcome to O2, someone will be with you soon.info• 1:06 PM You are through to Shrutiinfo• 1:06 PM Hello, it's Shruti here. I hope you're well. How can I help?Shruti• 1:07 PM Just checking you are working...

Porting - online form!

I submitted the online form to port my number several days ago and have been waiting for the changeover which didn't happen. Today, I have spoken with a fantastic staff member of O2 who was honest enough to tell me that the online porting request for...

Headphones & in-ear headphones

I was wondering what others used on their mobile telephone or indeed portable music player. For a while, I was using Sennheiser CX300 ear buds, then replaced them with CX880i which offered better sound however I tired of them. To save a bit of money,...

Roaming charges

Hi, I have a pay monthly contract with O2 and have been a loyal customer for more than 15 years.I am a frequent traveller and always keep roaming switched off and have never had this problem before. On my recent trip to India- I've apparently incurre...

O2 insurance scam

O2 claims that insurance date starts at the moment of ordering a device and not on date it was delivered.that despite waiting 20 days for an iPad I had only 8 days to buy insurance.Therefore it’s a scam like I have never seen before and will seek leg...

Phone availability

Is it just pot luck as what and when iphones become available? There seems to be very little around at present ; I'm after a iphone SE or a 6s or a 7. Very little available, are there distribution problems? Can't even get a second choice Sony - no st...

O2 service outage

No mobile data access since Tuesday (18/12/2018). O2 service checker says a phone mast isn't working in the area (downtown London) for 3 days now. Is it really taking 3+ working days to repair a phone mast? Ridiculous. And O2 live chat isn't availabl...

Rude Voicemail from o2?

I received a voicemail on Thursday from an o2 number. The voicemail only lasts 4 seconds in which I can clearly hear a woman say: “Hey you’re just making me not like you as a person. You’re ******ing annoying.”I should clarify I do have this number b...

O2 live chat not available

For about 5 days I'm unable to connect O2 live chat. Cleaned the cache and history as suggeted, and still not available. Tried on different computers. Is that the case for everyone, or just me?