Whenever I try to add a bolt-on online to make international calls from the UK I get the following error message "Something went wrong

ASA2 · ‎14-12-2025

Whenever I try to add a bolt-on online to make international calls from the UK I get the following error message "Something went wrong

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Sorry - there’s been a problem. Please try again.

If this continues, you can call us on 202 free from an O2 mobile, or on 0344 809 0202 from any other number.

We’re open 8am-9pm Monday to Friday, 8am-8pm Saturday and 8am-6pm Sunday."

Calling either of those numbers does not work either.

MI5 · ‎14-12-2025

@ASA2

Both numbers are correct for contract customers. If you;re PAYG it's

4445 or 0344 8090222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ASA2 · ‎14-12-2025

As a contract payer, is there any other way of contacting them you know of?

MI5 · ‎14-12-2025

@ASA2

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Cannot add a bolt-on online

Whenever I try to add a bolt-on online to make international calls from the UK I get the following error message "Something went wrong