Upgrade Not Delivered after 2 Months

8riggers · ‎01-12-2023

Hi,

I upgraded my device back in Oct 2023 had as part of that upgrade was Samsung Ear Pods 2. I am yet to receive the ear pods and have contacted customer service well over 5 times all which have resulted in the same outcome.... no ear pods or no email confirming the ear pods.

I have also logged a complaint with O2 which has since been closed without an response form the complaints team

O2, Where are my ear pods?

gmarkj · ‎01-12-2023

You are meant to get a code to claim them @8riggers

More information is in this guide

Guide: Gift with Purchase

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

8riggers · ‎06-12-2023

Hi @gmarkj

Sadly I never received the code and have contacted customer services 10 times over the last 2 months asking for it only to be told I have to wait 5 days.

gmarkj · ‎07-12-2023

I see Dave has asked you for some details on the other thread. Hopefully he will be able to get this solved for you...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Oxonian · ‎11-12-2023

@8riggers

Was this ever sorted out ?

8riggers · ‎12-12-2023

Sadly not, have since contacted customer services again and no code after another 5 days of waiting. I am putting all my hopes on Dave

Oxonian · ‎13-12-2023

@8riggers

Please keep us updated on developments.

8riggers · ‎15-12-2023

@Oxonian this has now been sorted. @Dave-O2 has been a legend and done what the customer support team have failed to do over the past 2 months. Thanks again for all you help

Oxonian · ‎15-12-2023

@8riggers

Glad to hear that you are happy ; a nice Christmas present ! 👍