Upgrade Not Delivered after 2 Months

[8riggers]

Hi,

I upgraded my device back in Oct 2023 had as part of that upgrade was Samsung Ear Pods 2.  I am yet to receive the ear pods and have contacted customer service well over 5 times all which have resulted in the same outcome.... no ear pods or no email confirming the ear pods.

I have also logged a complaint with O2 which has since been closed without an response form the complaints team

O2, Where are my ear pods?

[gmarkj]

You are meant to get a code to claim them @8riggers 

More information is in this guide

Guide: Gift with Purchase  

[8riggers]

Hi @gmarkj 

Sadly I never received the code and have contacted customer services 10 times over the last 2 months asking for it only to be told I have to wait 5 days.

[gmarkj]

I see Dave has asked you for some details on the other thread. Hopefully he will be able to get this solved for you...

[Oxonian]

@8riggers 

Was this ever sorted out ? 

[8riggers]

Sadly not, have since contacted customer services again and no code after another 5 days of waiting.  I am putting all my hopes on Dave

[Oxonian]

@8riggers 

Please keep us updated on developments. 

[8riggers]

@Oxonian this has now been sorted.  @Dave-O2 has been a legend and done what the customer support team have failed to do over the past 2 months.  Thanks again for all you help

[Oxonian]

@8riggers 

Glad to hear that you are happy ; a nice Christmas present ! 👍