Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 24 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 98 replies
  • 0 kudos

Suspected Fraud - unwanted phone upgrade

I just wanted to flag this suspected fraud which happened to me last week: I am an O2 customer and this week was contacted by O2 to say that my phone and contract were being upgraded even though I had not requested this. An unordered brand new iPhone...

MMuir1234 by Level 1: Joiner
  • 9 replies
  • 2 kudos

Your experience with O2 Stores

Hi everyone,O2 always welcomes customer feedback on its products and services, as we want to know what aspects are going well and also what you think could be improved and how. There's a lot of feedback on Customer Service here on the community that ...

O2 Store
Marjo by Former Staff
  • 11 replies
  • 0 kudos

Lithium platform issues?

Just wanted to know if anyone is having the same problem as me?I use Gmail for this forum only. I use btinternet for any other emails.Yesterday and the day before I realised some emails from this forum weren't coming into my inbox......and when they ...

O2 Email.PNG
Cleoriff by Level 94: Supreme
  • 81 replies
  • 0 kudos

All O2 Phones to be sold unlocked?

Here's an interesting article I read this morning, about O2 to sell all phones unlocked by mid-August. https://www.mirror.co.uk/tech/o2-announces-big-changes-phone-12912141 What's the lowdown, @Martin-O2?

pgn by Level 62: Glorious
  • 15 replies
  • 3 kudos

Sim Only

O2 Sim only contract expires shortly Only need 2GB or 3GB max 500 minutes & 1000 texts neededNew deal is really expensive compared to others offering £8-£10 Does this mean I have to leave O2 or is there a much better option to stay?

Col3333 by Level 1: Joiner
  • 5 replies
  • 0 kudos


Hello, I have been a customer of yours for some time after a friend convinced me to switch from EE. This has been one of the worst decisions I have made. As anyone - I use my phone every single day and when there is an issue, there is noting more inc...

Why is O2 charging me nearly £200 more for my new iphone Max? Apple costs £1449 O2 £1623.99p!!!

Why is O2 charging me nearly £200 more for my new iphone Max? Apple costs £1449 O2 £1623.99p!!! Just upgraded under free upgrade plan but now reading through the documentation I see are supposedly offering me my upgrade interest free, great but then ...

Upgrade Confusion - costs different

I am currently on a SIM only plan, and looking to upgrade to a new phone. The device and airtime costs are supposely separate, but when i compare a SIM only deal to the same airtime deal with a phone, the plan costs are £7/month more for the exact sa...

WillB by Level 1: Joiner
  • 7 replies
  • 0 kudos