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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 41355 Views
  • 204 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 33717 Views
  • 45 replies
  • 6 kudos

Upgrade Trade In

I upgraded my Samsung 21 ultra yesterday and opted to trade my phone in and filled in the details...Paid my last fee for an upgrade as it was a month early. I have received the phone but no instruction for my trade in??? I'm very confused as I'm not ...

Has Anyone Been Able to Disable CGNAT with O2?

I'm trying to setup a site to site VPN using a cradlepoint 5G router feeding a Pfsense firewall and coonect it too a Fortigate device. As far as I can see, it's all setup correctly but fails due to the CGNAT in use at O2. This is on a business accoun...

Sharp practice

During a visit to Switzerland, there were daily messages that £1.99 had been deducted for mobile data even though it was switched off the entire time (confirmed by data usage on the phone). After a long call to customer services (involving a supervis...

Mightfly by • Level 1: Joiner
  • 1582 Views
  • 8 replies
  • 1 kudos

Bolt-ons

I like O2, but I don't find the one-of payment bolts-on very good value. £5 for 500mb of data isn't much for a fiver, especially for a smartphone with lots of apps - that's not even 1GB. And £12 for 3GB is £2 more expensive than a Big Bundle. £5 for ...

Anonymous by • Not applicable
  • 900 Views
  • 3 replies
  • 0 kudos

O2, why the delay adding 4G to the Tube?

EE, Vodafone and Three all have 4G/5G running on parts of the Central Line/Northern Line. O2 has signed an agreement with BAI to deliver coverage as well, yet O2 still has not switched on any coverage. Can somebody from O2 please explain what the del...

Unable to claim free greggs

Was sold a sim only and to help it be sold to me claimed I would be entitled to free greggs, which I am unable to access so basically been massively lied to by 02. Disgusting way to act for a company this size

Unresponsive Fraud Team

Hey, I recently purchased a new phone from O2 but I haven't been able to connect to the network due to my phone being listed under 'fraud'. I was given an email to contact the fraud team. It's been 2 weeks and I've heard nothing from them and I'm not...

Yans by • Level 1: Joiner
  • 901 Views
  • 2 replies
  • 0 kudos

Scam not dealt with.

I forwarded a suspected "Phishing" scam message to O2 on 23rd December, they responded asking me the number it was sent from even though I included that number in my message. Today, 3 months later, I get an acknowledgment from O2 thanking me for forw...

Time to negotiate a new contract

Wish me luck... We are at the end of our 18month contract with VM, and we where on Oomph, with Sports and Cinema, and the free unlimited sim card, which was used in emergencies, when VM went down.. Any tips @Enlli as don't want an o2 sim card, we hav...

madasaf1sh by • Level 78: King of Kings
  • 2284 Views
  • 7 replies
  • 0 kudos
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