General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No service

I’ve had no service for 4 weeks now and it’s becoming absolutely ridiculous!! My whole village is affected and it seems nothing is being done about it !! This is very very poor service for such a big provider !!

No Service

Ringing ofcom and just about anyone who ia interested i ask for my number to be changed give you a port takes over a day to port i change with asda takes one night horrible service to a disabled customer need to tell my story as you cant treat people...

Hello

Hello everyone I’m new to 02

Abominable service

I have been trying to change my account from monthly, to pay as you go for over a week now and have my number transferred to my new Account. I have been on the phone with several different operators. After being on in total 10 hours over several days...

No Signal

I've had no signal at my home address for weeks now. This has never been an issue. Everytime I go on the network checker it says Looks like a nearby phone mast isn’t working as it should, sorry.Our engineers will be on the case already, and your serv...

Exhausted with O2 and their awful deals

I joined O2 and got an iPhone 14 with O2 switch up. In March money was really tight and changed my tariff down to a lower data allowance. The page told me I would lose O2 refresh, but didn’t mention switch up. Having been informed that I’veswitch up ...

Charges while abroad

My latest bill includes £8.33 for data browsing or downloads while abroad. It occurred when I went to Qatar. I didn't do any browsing or other conscious downloading and I turned off mobile data within five minutes of landing. I suspect the phone was ...

viewing usage

ok so i was with virgin but they merged with o2 and moved us to o2, with virgin home page you could view all calls incoming outgoing and texts updated every 30 minutes just by selecing recent usage, o2 does not seem to have this option, or am i missi...

Cancel contract

I will not pay one penny for a call barred contract fix it or cancel it now. I have walked round for 3 days with the wrong number now I have the right number but can not make any calls had enough fix it.

Port Number

It is now day 15 with no number port, filled out online forms twice called customer services over four times hung up on twice when Irefused the hard sell offer being proposed and practically guaranteed the port would be done in 24 hoursbut because I ...