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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Signal

What is going on with the signal? I am in what used to be a perfect 4G area now I'm lucky if I get 2 bars on my signal strength. O2 say there is nothing wrong with their network so if that is true what's happened to the signal?

Gaz124 by Level 1: Joiner
  • 1 replies
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Rubbish 02. I’m fuming with them

I am seriously fuming with o2. I feel like I have been ripped of from day one until the end of this contract. I for one am glad to see the back of this network who in my opinion do not deserve the custom. I have been a loyal customer of 02. O2 bring ...

Sdn by Level 1: Joiner
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Disgusting price rises

Hi,i just got a text telling me o2 are puttin gup my bill 7.8% to your annual charges fee of 3.9%,total increase of 11.7%,you are just explioting people now,using the world situation to your advance to raise peoples bill,should be ashamed

skipman by Level 1: Joiner
  • 3 replies
  • 1 kudos

Fraudulent telephone numbers to watch out for!

Watch out for the following telephone numbers, do not answer them, they are fraudulent... 0144 809 0202 and 0344 809 0202 They also send text messages from O2, by what I am told is "spoofing the number" so it really looks like the text messages are f...

TTT1 by Level 1: Joiner
  • 1 replies
  • 2 kudos

Samsung Galaxy Ultra S23 Concept

I was thinking about what could be perhaps a better allround solution to a better experience. Instead Samsung investing all their time into bragging about a large camera sensor, AI and what not with social media nonsense. If they concentrated their e...

anticpated by Level 30: Meditator
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Samsung S22 Delayed Delivery

Been trying to get an update on the delivery of my Samsung S22 which I ordered on the 18th of February. I had an update this morning to say my order has been delayed no estimated delivery date. All customer services can say is that they are fulfillin...

KatB77 by Level 1: Joiner
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Excessive data usage

I moved to O2 yesterday from Vodafone. I used to have a 15GB data limit and never used more than 3GB in a month. Having activated my new O2 SIM around 9pm, and making no changes to the settings on my iPhone, I was surprised to see that I’ve used 2.4G...

RJ24 by Level 1: Joiner
  • 4 replies
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Ariel direct

Hi does anyone know ot been called by Ariel direct to transfer you 02 account ?I's this a scam ?

Googu by Level 1: Joiner
  • 1 replies
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Customer Services and Complaints

This is the worst service i have ever experinced it might as well be a BOT on the other end asking the same stupid questions and not being helpful at all. I have now spent over 5 hours in chat with differant agents to do a simple sim SWAP. I have ask...

TonyMcG by Level 1: Joiner
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Rang the number on the website spoke to a guy went through all the deals etc asked if was happy to go ahead said yes. Went through everything was told was all good had passed & gone through & to sign agreement within 72 hours then was mine. Did all t...

krista by Level 1: Joiner
  • 1 replies
  • 0 kudos