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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4014 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13357 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13627 Views
  • 89 replies
  • 0 kudos

dodgy phone calls

For the last few weeks I am getting "missed calls" on my Iphone 7. They are from Senegal, Azerbaijan and others. They do not leave any message and they just appear as a missed call. Are these calls dangerous to my account and can they be blocked plea...

New members Transferred from TALKTALK

Hi ~ just wondered how TalkTalk mobile customers find O2Anyone else a member of Community?I transferred from TalkTalk in August having been promised a mobile with my BB contract for 24 months.I felt very unhappy ~ then crunch time and they reneged on...

TallTrees by Level 41: Prodigal
  • 2944 Views
  • 8 replies
  • 2 kudos

Scam caller ‭0333 996 4465‬

Just received a scam call claiming to be from simply connected through o2 asking what type of contract I had with my number, I said you would know this, then offered me a new phone to try for 10 days and return free of charge.Sounded too dodgy too me...

elizad37 by Level 1: Joiner
  • 1153 Views
  • 1 replies
  • 0 kudos

02 calls not being received.

Apparently at the moment (17/09/18) some people are NOT receiving calls from other 02 users, this was gleamed from a "02 Live Chat Guru". TODAY. I am one of the peeps, and after a Sim swap, Im'e not happy! Have tried all the usual suspects that they ...

Resolved! Ordered new phone out of stock

Ordered my new Samsung 5 mini on Saturday, said in stock. Received a text yesterday saying out of stock, expecting more deliveries on 26th (today). From previous experiences have out of stock phones been delievered to anyone quickly? Need my phone th...

Anonymous by Not applicable
  • 7874 Views
  • 49 replies
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Community content - your hidden talents

Hi all No panic, we’re not trying to launch yet another talent show Reading the forum, it’s clear that many of you have some incredible talents and can produce some awesome pieces, from blogs and reviews to guides and videos. For example, pdmoulsher ...

Anonymous by Not applicable
  • 2269 Views
  • 55 replies
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Customer Loyalty

Just a quick thing if your reading 02, your customer loyalty scheme is pretty non existent. I have been with O2 for over 10 years and have received absolutely nothing if return. I have been reasonably happy until recently, the customer service has be...

Anonymous by Not applicable
  • 5488 Views
  • 28 replies
  • 0 kudos

New Phone Return

So i returned my new phone which I didn’t like within 14 days. As tracked by royal mail it shows that the phone reached the return o2 center. When i asked them to cancel my contract they are saying that the phone is not marked as return. How many day...

Itzcraig by Level 1: Joiner
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  • 10 replies
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service getting worse and worse

I have never felt the need to write to any forum before but I am so fed up by o2 and their lack of service that I must vent my anger and find out if I am actually the only one this happens to. In short my phone was not retaining battery and was also ...

johnm12 by Level 1: Joiner
  • 7097 Views
  • 5 replies
  • 0 kudos