Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 68604 Views
  • 234 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45173 Views
  • 45 replies
  • 6 kudos

O2 and Virgin Media have ruined my Credit Score

Hi! I was originally a Virgin Media customer. In August, I renegotiated my deal with VM, but they made a mess of this and it has taken months to resolve and my deal honoured; however, when I was renegotiating my deal, VM decided to issue a new sim ca...

Stu15 by Level 1: Joiner
  • 2410 Views
  • 5 replies
  • 0 kudos

Mast issue still not fixed - customer service just cut me off when I complain

The mast in my area has a fault (confirmed by O2) meaning I can't use my phone, it's seriously affecting my ability to work so much so I'm now paying for an e-sim on top of my O2 bill so I can make calls. Told I can't cancel without paying £250 but o...

jennie_s by Level 1: Joiner
  • 1920 Views
  • 6 replies
  • 0 kudos

Worst network on earth

O2 is the worst network on earth—completely useless with coverage issues reported multiple times. There’s always maintenance going on, making it impossible to make or receive calls, and there are constant data issues. I’ve called support multiple tim...

Addy1 by Level 1: Joiner
  • 4284 Views
  • 10 replies
  • 2 kudos

how do i appeal a ban

i have been banned on the o2 community on another account, i posted some photos that have a pornography website watermark, i did not know the site is a pornography site

Travelling to US in January

Travelling to Florida in January and just wondering whether I should look into buying a SIM locally when I get there or try to find one here that I can use there?Anyone got any thoughts or experience on this? TIA

Ake2 by Level 1: Joiner
  • 1841 Views
  • 5 replies
  • 0 kudos

Cannot receive non O2 calls

Since joining O2 a few weeks ago I still cannot receive incoming calls on completion of my number transferring from old provider. Tried online tech support, call support then shop in town who advised they would fix it, 2 weeks later still same proble...

Baz67 by Level 1: Joiner
  • 1333 Views
  • 4 replies
  • 0 kudos

How to Transfer Apps to a New Android Device

This might be useful for anyone who picks up a new handset in the January sales :- How to Transfer Apps to a New Android Device (howtogeek.com)https://www.howtogeek.com/440556/how-to-transfer-apps-to-a-new-android-device/

Oxonian by Level 41: Prodigal
  • 862 Views
  • 0 replies
  • 0 kudos

Poor Service from 02

Here goes another week, that has been since the 16th October they have been working on the mast that serves my area. Spent days trying to get through, keep getting put round the call centre. Everytime I leave my house no signal, and when I do it drop...

Kenny08 by Level 1: Joiner
  • 1336 Views
  • 2 replies
  • 0 kudos

Softer UK Broadband and Mobile Price Hikes Expected in 2024

Something around 7.9 per cent or thereabouts predicted for O2 :- Softer UK Broadband and Mobile Price Hikes Expected in 2024 - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/softer-uk-broadband-and-mobile-price-hikes-expected-in-2024.html

Oxonian by Level 41: Prodigal
  • 1077 Views
  • 2 replies
  • 0 kudos