General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Voicemail

I have received voicemail over the last 2 days which I can not listen to.Automated message says to press any key on my keypad to continue. If I press 1 then the message just repeats.If I press 2, I get the same message. No key I press allows me to li...

Tariff

Hi I want to change my tariff. I need more internet package. Last date of my tariff is 27 September and I’m not able to change it. Can you help me please how can I cancel my old tariff?

Amazing customer service

Today I had the pleasure of speaking to a wonderful, friendly and caring employee of o2, Paul, I’m unaware of his surname but he was absolutely amazing, extremely polite and wanted to make sure that all my issues were sorted in one call, if customers...

Can't make or receive calls

Anyone else having problems? O2 say no network problems. Tried re starting, turning off etc. Help....

Unhelpful Spend Cap System!

I wanted to complain about the extremely unhelpful way the Spend Cap system works. Specifically it is incomprehensible in this day and age that the level of the cap cannot be controlled online (or even, as far as I can make out, viewed). The agent wh...

Second Contract

Hello, I have an O2 contract but I was wondering if I get a second one do I get any benefits?

Trying to get hold of o2 is a nightmare

Being trying to get hold of someone from o2 for over two days and all i get is you are in a que or all our advisers are busy. Hosestly acomplete joke.

Using my Samsung Galaxy LTE watch

Anyone know how I go about adding my Galaxt Watch 4 LTE to my buisness account phone SIM? Is this even possible? CHeers

Support is absolutely hopeless. Can't wait to change provider

My Data went 2 weeks ago now while in the Lakes. After finding out there they were 'trying to upgrade' the area and was an outage I had to cut my vacation short and head back over to Northumberland where we live as I require constant email access for...

Guide for upgrading?

Morning all. In my circle of friends I am quite well know for being able to haggle some good deals regarding phone contracts. I’m terrible at haggling new cars, which my other friend is great at, but I need new deals every 12 months so I would like m...