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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36682 Views
  • 45 replies
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Alarming O2 recycling practices (screen burn in)

Having had a new device in the past week, I decided to go with the o2 recycle option as this knocked a great amount off the monthly cost.Fast forward to today, I had an email stating that due to screen burn in, my advised amount of £80 would now be £...

Matt182 by Level 1: Joiner
  • 2873 Views
  • 6 replies
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O2 and Facebook OTP

Hi,My name is Terry and I am new to this forum. I have been transferred to O2 from Vodafone recently.A couple of weeks ago Firefox did a browser update and all my links vanished on my menu bar.I set them all back up again with the exception of Facebo...

TerryT by Level 1: Joiner
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Sharp practice at O2 shop, Union Square, Aberdeen

I have been an O2 customer for many years with my last phone upgrade in 2008. After this phone started playing up, I upgraded on 29th June to a S23 Ultra using the O2 shop at Union Square, Aberdeen. The process was very smooth (aside from a number re...

What have I done

This is perhaps my worst experience with a telephone network, they have cut my network off to be honest it never really worked properly from day one. How do I get out of this please. What I really want to know is where is Donald duck because the rest...

Kateda by Level 1: Joiner
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  • 3 replies
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Call from 02

I got a call from 02 they said they are giving me 40% my 2 phones ,she told me the 2 numbers and also my bank details and wanted me to give details of my card as I had to pay 1p and the details would be on my doorstep tomorrow.sgecwas asking for code...

O2 customer Service hanging up on you because its close to there clocking off time

I had my phone stolen in a mugging on Friday, because I wasn't able to call O2 to let you know my phone was stolen, as you dont allow people to let you know that via online methods these sort of things, I then had fraud on my accounts because the mug...

NO SERVICE OUTSIDE WIFI

FOR SEVERAL MONTHS I HAVE NOT BEEN ABLE TO USE MY PHONE OR INTERNET OUTSIDE OF WIFI WHICH IS VERY FRUSTRATING. My husband called a few months ago and 02 informed him there is an issue and will be resolved THIS HAS NOT. This needs resolving before I c...

Galaxy Air Buds Pro 2 for £1

Sorry to drag this out again, have been in touch with 02/Samsung last few weeks after awaiting a promotional code, have been assured that the promotional items will be sent direct & arrive within 3 working days! Was told the 512gb phone was not inclu...

Andy63 by Level 1: Joiner
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