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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

New contract - appalling service

I took out a new contract online yesterday and was advised my phone would be delivered today so I’ve taken the day off work. I’ve called customer services twice today chasing where it is (trying to get through to anyone takes forever!!!!) to be now t...

MichelleR by Level 1: Joiner
  • 1 replies
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Spam calls from another operator?

Anyone else received spam calls from another operator? Claiming to be associated with O2 and offering to reduce the bill. Cheeky sods.I guess the main question to 02 is - how did they get my number and know that I'm on 02? (And no, I don't put my num...

Dezb by Level 1: Joiner
  • 3 replies
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Large camera on mobiles versus smaller

I have been doing a bit research on the advantages of large megapixel photography versus average size of 12-16 megapixel. In the past I have owned mobile handsets with 2 megapixel up to 16 megapixel. From my point of view, whilst the sensor retains l...

anticpated by Level 30: Meditator
  • 4 replies
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Stock issue (yet again!)

Why is o2 allowed to get away with such incompetent actions when it comes to the way they treat customers new and old!I refreshed my contract and ordered the samsung galaxy z fold 3 with click and collect as my nearest shop was showing in stock, I th...

Mantis7 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Aeriel Direct

Cold called off these, who have partnered with O2, there is apparently no cooling off period. Which wasnt told about. I'm fuming

Recalling O2 Phone Call Log

Hi! I have recently upgraded with O2 and was offered a discount by the upgrade team member I talked to. Since then my discount hasn't been taken off and customer service seem to think O2 can't offer the discount I was given. Is there any way they can...

Alex_Rose by Level 1: Joiner
  • 7 replies
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S21 vs pixel 6

Hi all I just got the s21 and the pixel 6 delelived I will be trying both phones and send one back but the question is what one would u try first I picked up the pixel cos it had a glass back and no a plastic one on the s21 so I'm unsure what to try ...

Tudor212 by Level 1: Joiner
  • 3 replies
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Ordered Apple Watch Series 7 SS!

After having a stainless steel series 4, then a titanium series 5 i foolishly went back to aluminium series 6. I was more used to the durable material and screen so took less care when throwing my arms around. This has lead to scratch heaven! Out of ...

L_W_Ward by Level 12: Nimble
  • 2 replies
  • 1 kudos

02 Service

After 1st taking out contract with 3 with promise of 99.9% coverage which turned out NOT TO BE THE CASE due to my current accommodation being in a signal"Blackspot" which meant calls dropping out unless standing outside...After countless emails & tel...

Bjlow by Level 1: Joiner
  • 1 replies
  • 1 kudos