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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Long Term faulty mast

My local mast in Ruskington NG34 is shown as faulty and has been for over a week. There is no way to report this. Can anybody report this to O2 to get it fixed as I have no indoor or outdoor service.

Anonymous by Not applicable
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Roaming calls Eu

I was just wondering I have this number (7802000332) on my bill 3 times now, all calls last 4 seconds. I have goggle'd it, and there is another question on this number, but am wondering what it actually is because I know I havent called it, well unti...

Anonymous by Not applicable
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O2 are really the best

After having serious problems with EE, Three and Lyca Mobile, I just wanted to say that I never have this ridiculous headache with O2. All I wanted was a second line with another network just as a back up whilst a family member isn’t well so they can...

Oxygen87 by Level 13: Prompter
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  • 5 replies
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Overspent?

Iam on a sim contract and never overspent.ive had texts and emails from o2 saying I'm overspent by £150 I've not made any international calls or premium numbers no one else has used my phone so I'm extremely upset as I can't find out whats happened t...

760 by Level 1: Joiner
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  • 2 replies
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Bad, terrible speeds

I have switched over from EE trying to get a stronger signal and internet speeds. When the O2 SIM arrived, I check the phone's strength meter, saw 3-4 bars, and was very happy. Now that I have used it for a few days, and without being connected to th...

akis by Level 1: Joiner
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  • 8 replies
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Questionable Phone call

I just received a phone call on my mobile from a person saying that they were from 02 and that my contract was coming to an end shortly (Well it ends in December),But if i don't recognise the number i don't trust the caller,i wonder if anyone knows i...

0127frey by Level 1: Joiner
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o2Roaming

Please help me, 48 hours ago I posted that o2 has erroneously billed me for o2Roaming, my mother had a stroke in the Caribbean and I came out here (from London) to care for her. I had not requested the o2Roaming Service but nonetheless I have been bi...

Eben by Level 1: Joiner
  • 650 Views
  • 2 replies
  • 0 kudos