General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Upgrade

I've been with O2 now for 7 months and paid my bills on time and was offered an upgrade. I applied for that upgrade only to be told I don't meet their criteria. Why on earth did they except me in the first place if I don't meet their criteria, obviou...

iPhone 15 Pro stock

Why are O2 on their website advertising the phone in stock and next day delivery and as soon as you order and pay they text to say they're awaiting stock. Feels very unlawful

False missed calls

In the last few weeks I've been getting 2-3 calls a week from people who's numbers aren't in my contacts, claiming they have a missed call from me. How can that be when I don't have their number? Why is this happening all of a sudden? Can it be stopp...

Re: I had an unsolicited Apple I phone turn up I did not order puportedly from O2

What worried me was they demanded I pay £500 and sign up to an 24 month contract at £18 per month, even though I made no such request for it. Is this some sort of scam. I have asked for the phone to be picked up and to be taken off the contract. If t...

Issue solved

I called O2 from my registered mobile today using 202. I was asked to answer "yes" if I was calling about the line I was calling from and I did so. I was put through to a customer service representative and explained my situation. He then told me I n...

Why has virgin media taken money out of my account in August

Why has virgin media taken money from my account in August

cancelling my phone number.

I have moved to india in january and would no longer need your services. i am still charged the bill. please deactivate my account as there is no means to contact o2 directly. phone gets disconnected and there is no email address provided for contact...

Issue with new Phone upgrade/order

So I ordered a new Iphone14 monthly contract on the 16th to arrive the next working day - The 18th of September.I arrive at the O2 shop in Weston-super-Mare on Monday and my phone is there, I have seen it.But the order number isn't recognised. So I c...

O2

I had a delivery go to the wrong address. My fault, I've moved and it went to my old address. Maybe a simple 'confirm current address' at point of order would be sensible. I've spoken to three people at O2 who really couldn't have been more helpful. ...

Notice of full restriction

Got a letter saying that I owed £6 for outstanding bill, my phone has been cut off and that if wasn't paid in 5 days then they get debt collectors It looks like an port over from Virgin Media for a sim that I've never used. My existing 02 payments ar...