Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Re: network coverage improvement

How accurate is the coverage checker? I get no coverage at home (IV17 0YF) yet when checking the coverage checker it suggests good coverage in and outdoors.What are o2 plans to impr ove landmass coverage?

Rawdinae by Level 1: Joiner
  • 3 replies
  • 0 kudos

Unlatching sim

Recently posted problems re the above, happy to say all sorted, no longer fed up!

Fedupmum by Level 1: Joiner
  • 4 replies
  • 1 kudos

Dreadful signal in M21 and repeated lies about mast repairs

We're still experiencing almost zero signal within our house and constant dropping of calls. O2 customer service is absolutely useless in every sense. They lie about repair times and have no solution to anything. This has been ongoing for nearly two ...

JCJCJC by Level 1: Joiner
  • 3 replies
  • 0 kudos


I'm a little bit of an Apple fan boy - just a tad. I placed my order for Max on the 16th and just like a Swiss clock it arrived exactly when they said it would in the time slot they said it would. I can only congratulate everyone involved in making m...

Malaguetas by Level 1: Joiner
  • 10 replies
  • 1 kudos

Great Customer Service - Hammersmith

Reading these forums, this seems to be to best way to give praise to an o2 Guru, by tagging@Martin-O2 I would like to pass praise Stephane Elan's, who is a Guru in the Hammersmith branch. Stephane helped me upgrade three SIM-only accounts to one fami...

Waiting time on replacement phone

Has anyone waiting more than 2 weeks for a replacement phone? Its been a week now and they keep telling me the huawei p20 pro is out of stock and they cant tell me when its back in stock. Im a bit concered Im going to have to wait months for a replac...

Bekki by Level 1: Joiner
  • 9 replies
  • 0 kudos

O2 insurance

Just rang o2 for insurance for iPhone Xs max after speaking to 4 people over 40 minutes to get insurance was cut off as I gave my mobile number to the lady it wasn’t even the right person to speak to ... just rang back was on phone 5 minutes and it’s...

Rob8958 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Feedback on O2 dispatch, delivery & live chat staff

Just thought I'd share this experience in the hope that it might be noticed and passed on somewhere in the O2 "food-chain" because I really do feel that something needs to be done about the information being passed to customers. I managed to get onli...

Virtual Lounge - stop email notifications

Hi I tried the Virtual Lounge last week . I ticked for notifications. Too many are arriving.Ive gone to settings and stopped all emails . Is there a way to stop notifications for the Virtual Lounge only or to rescind requesting it's replies.Id like t...

Jenny105 by Level 15: Gaining a Reputation
  • 8 replies
  • 0 kudos

Outstanding customer service

Hey, just wanted to say I recieved amazing customer service from Jessie at your Cardiff queen street branch, I walked in unsure of what phone to choose and not in the best of moods as nothing went right that day!! And Jessie straight away put me at e...

Kris795 by Level 1: Joiner
  • 9 replies
  • 2 kudos