General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Huge fee increases and terrible coverage in country

So we got the RPI + 3 or 4% increase of some 14-15% a few months ago. Could O2 explain what they had spent on infrastructure in Montgomeryshire and Shropshire over the past few years, to help offset my view they were nothing but profiteering from the...

WiFi calling

I have a HUAWEI pro 20 and the WiFi calling has disappeared.

Significantly more expensive than elsewhere

Been rolling my contract on for 4 years because I had no need to change my phone, I look at the upgrade options and it's way more expensive that other sites selling the same thingI want a Pixel 7 with 100GB data through O2. Your website has that at £...

Find my Device

We all do it now and then losing your lifeline is a very frustrating matter.if stolen obviously call the police get a crime number .we have find my device apps .which can be easy.the problem is sometimes it won’t work sometimes we switch things off d...

Ping

Can i Ping my son's mobile number on my account?

Data roaming

Hello , I am looking to change providers but the most Important thing to me is data roaming. I need to know if I sign up for 12 /24 months this will be included and you cover the following. Calais to Dover crossing , Belgium, France , Netherlands, Sw...

I feel cheated

On the 27th of July, I called the customer service to upgrade my phone. The order was completed from your office but i noticed the accessories i am to get on discount with the order was not placed. I notified the agent attending to me and he promised...

DPD have lost my order

Decided I needed to upgrade, ordered my upgrade online to save going in store as it’s the summer holidays…..DPD are now investigating where the order is as they can’t locate it! So not only am I currently paying for a device and contract I’ve already...

Repeated Calls and Voicemail from Wrong Numbers

Hi, I was wondering if someone could please help me with a problem my elderly Mum keeps having with her phone? For months now, she's been getting calls and voicemail on her phone from people she doesn't know. They seem to be genuine calls but just no...

Is anyone else struggling to get through to o2 and has been on hold for hours on end or is it just m

Tried to get a hold of o2 yesterday was on hold 2 hours tried again yesterday on hold for another hour tried again today on hold for an hour? Anyone else having a similar issue??