Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Waiting time on replacement phone

Has anyone waiting more than 2 weeks for a replacement phone? Its been a week now and they keep telling me the huawei p20 pro is out of stock and they cant tell me when its back in stock. Im a bit concered Im going to have to wait months for a replac...

Bekki by Level 1: Joiner
  • 9 replies
  • 0 kudos

O2 insurance

Just rang o2 for insurance for iPhone Xs max after speaking to 4 people over 40 minutes to get insurance was cut off as I gave my mobile number to the lady it wasn’t even the right person to speak to ... just rang back was on phone 5 minutes and it’s...

Rob8958 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Feedback on O2 dispatch, delivery & live chat staff

Just thought I'd share this experience in the hope that it might be noticed and passed on somewhere in the O2 "food-chain" because I really do feel that something needs to be done about the information being passed to customers. I managed to get onli...

Virtual Lounge - stop email notifications

Hi I tried the Virtual Lounge last week . I ticked for notifications. Too many are arriving.Ive gone to settings and stopped all emails . Is there a way to stop notifications for the Virtual Lounge only or to rescind requesting it's replies.Id like t...

Jenny105 by Level 15: Gaining a Reputation
  • 8 replies
  • 0 kudos

Outstanding customer service

Hey, just wanted to say I recieved amazing customer service from Jessie at your Cardiff queen street branch, I walked in unsure of what phone to choose and not in the best of moods as nothing went right that day!! And Jessie straight away put me at e...

Kris795 by Level 1: Joiner
  • 9 replies
  • 2 kudos

Extremely poor 4G speeds

Hi All, Looking for a last ditch effort in an attempt for a resolution with my One plus 5. For about 3 months now, I've been struggling with VERY poor 4G speeds, (less than 200kpbs!) in the Swindon area. It's better at home, but not by much, (3-4mbps...

Azrall by Level 1: Joiner
  • 4 replies
  • 0 kudos

New iPhones and deals

Ok so this is quite weird and I’ve probably asked it before but where are the existing customer deals??? I know there isn’t any but like what?? Why’s the loyalty to the new customers, not the ones that have been here for a while. The plans are quite ...

Ebritton14 by Level 3: Thinker
  • 5 replies
  • 0 kudos

dodgy phone calls

For the last few weeks I am getting "missed calls" on my Iphone 7. They are from Senegal, Azerbaijan and others. They do not leave any message and they just appear as a missed call. Are these calls dangerous to my account and can they be blocked plea...

New members Transferred from TALKTALK

Hi ~ just wondered how TalkTalk mobile customers find O2Anyone else a member of Community?I transferred from TalkTalk in August having been promised a mobile with my BB contract for 24 months.I felt very unhappy ~ then crunch time and they reneged on...

TallTrees by Level 43: Bright Spark
  • 8 replies
  • 2 kudos