General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Disconnected device

Hi All, So basically I had some issues paying my bill recently due to not working etc, they've blocked my phone saying that I need to contact payment team to set up a payment plan so I did and received an email confirming the first payment due date w...

Airtime Rewards

Do any of you make use of Airtime Rewards? I signed up for it sometime around the time I moved to O2 last year.Then promptly forgot about it. Opened it up a few months ago to realise that I had built up over £50 in credit but my account was inactive....

AFFECTED CREDIT SCORE DUE TO UNAUTHORIZED O2 ACCOUNT & TERRIBLE CUSTOMER SERVICE !

AFFECTED CREDIT SCORE DUE TO UNAUTHORIZED O2 ACCOUNT & TERRIBLE CUSTOMER SERVICE ! I write this complaint with deep distress about an O2 account which has been registered in my name with no authority. I have received a letter in March 2023 claiming I...

Porting to O2

brought one of the family over to O2 and the porting worked a little too well Ordered the monthly SimOnly and put in the PAC number. Order process was very easy.The old number was ported before the new sim arrived in the post (next day). The good is ...

Welcome to Spain! Not!

Good morning. Overnight I received an O2 Roaming SMS message saying "Welcome to SPAIN" and the usual info about usage coming put of my allowance etc. Except I'm not in Spain, I'm at home in the UK. Doesn't look like a scam as the only link appears to...

Virgin to O2 migration ******show, I can't be the only one.

Since 7th July, when my Virgin phone was migrated to O2, I have had no texts, no calls and no data. I did receive welcome texts from O2 but a few hours later the phone ceased all communication and has remained silent ever since. All it will say is 's...

Scam call

Hi i rang a number that was supposed to be Utilita Gas & Electric and when answered was told it was the wrong one and said they would put me through to the correct one which they did i then spent 30 mins waiting to speak to someone so i hung up.Today...

Virgin transfer to O2 - Things I have learned

I have been going through the transfer process for about 10 days now and it is just about finished. During that time there are a few things that have happened to me that could be useful to know for people about to go through it. Suffice it to say tha...

Wortst service in the world from 02

Phoned 02 three times last night to turn off the messaging part so that I can talk to my 94 year old mother in Hospital. If you dies before I talk to her , I will blame 02. I have two accounts with 02 and just transferred from Virgin we I never had t...

Does O2 lie and cheat?

Twice, Customer Service promised me to refund the wrongly charged fee (195 Pounds). Unfortunately, despite the assurances, the money did not reach my account. Should they be punished for deceiving people? How to make them do it?