General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Data Network Unavailable For Hours At A Time At Many Popular Summer Leisure Destinations

I am now at the end of an 18 month O2 contract period on a 100Gb SIM only contract (my handsets is a One Plus Nord N10 5G unit that I bought from Amazon Warehouse for £160 in May 2021) and have been pursuing this issue of O2 data services both being ...

Galaxy Buds 2 Pro.

O2 biggest load of crap ever. After numerous PHONE Calls and CHATs. Promises, and one Phone call that they said they had ordered my FREE Samsung Galaxy Bud2 Pro`s and I would receive an E mail within 24 hrs. Which I1m STILL waiting for after 48hrs. [...

no connection at my new address

Hello everybody, I’ve recently moved houses and taken a contract from O2 after checking from their website that in my new address they provide good 4G coverage both indoors and outdoors and good 5G outdoors. When applying for the contract I asked mul...

About a bill I owe

Hello everyone I owe 151 and I was late 2 pay it because I have no income right now and I wait for adp decision and pray that I'll get approved because I can't work because of 8 serious health issues I have like type 1 diabetes on insulin and I was w...

Scam charges

Dear o2, I am regularly being scammed into paying 60p a time for calls I’m not making. This occurs because a notification appears on my screen to say I’ve missed a call. (An 08. … number) I click on it and it automatically calls it without giving me ...

The back of my phone and one of the camera lenses is smashed.

Just a quick one, does anyone know what I can do to fix my phone without having to pay hundreds out? I didn’t add the instance onto my phone but seeing as my phone is pretty messed up I could do with it getting sorted and maybe adding the insurance i...

Been trying to call all day yet being cut off

I have been trying to contact all day yet just getting cut off by some guy saying we are busy talk to you later absolutely disgusting service pull your socks up and get it sorted

Why is getting a refund from o2 so f**king painful??? Part: Lord Alone Knows

Ordered a laptop, specs weren't as advertised, returned it literally the next day. Return email sent, with corrupted PDFs attached - meant spending another 30 minutes or so with customer services trying to sort it out.Royal Mail tracking shows packag...

Galaxy Buds 2 Pro`s

After up grading to a Samsung S23 .How do i get my FREE galaxy Buds 2 Pro. A code was sent but it does`nt work. I`ve tried contacting o2 and am getting NOwhere.

O2 can't match offer to stay with O2????

I have always been with O2 (Cellnet) I am coming to the end of my contract term 12/03 O2 text me saying my plan will go down from £17.48 to £15, I did an online search and look around as you do and found a contract for £6 with O2 (through U switch), ...