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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4153 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14187 Views
  • 89 replies
  • 0 kudos

02 calls not being received.

Apparently at the moment (17/09/18) some people are NOT receiving calls from other 02 users, this was gleamed from a "02 Live Chat Guru". TODAY. I am one of the peeps, and after a Sim swap, Im'e not happy! Have tried all the usual suspects that they ...

Resolved! Ordered new phone out of stock

Ordered my new Samsung 5 mini on Saturday, said in stock. Received a text yesterday saying out of stock, expecting more deliveries on 26th (today). From previous experiences have out of stock phones been delievered to anyone quickly? Need my phone th...

Anonymous by Not applicable
  • 8133 Views
  • 49 replies
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Community content - your hidden talents

Hi all No panic, we’re not trying to launch yet another talent show Reading the forum, it’s clear that many of you have some incredible talents and can produce some awesome pieces, from blogs and reviews to guides and videos. For example, pdmoulsher ...

Anonymous by Not applicable
  • 2310 Views
  • 55 replies
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Customer Loyalty

Just a quick thing if your reading 02, your customer loyalty scheme is pretty non existent. I have been with O2 for over 10 years and have received absolutely nothing if return. I have been reasonably happy until recently, the customer service has be...

Anonymous by Not applicable
  • 5511 Views
  • 28 replies
  • 0 kudos

New Phone Return

So i returned my new phone which I didn’t like within 14 days. As tracked by royal mail it shows that the phone reached the return o2 center. When i asked them to cancel my contract they are saying that the phone is not marked as return. How many day...

Itzcraig by Level 1: Joiner
  • 3274 Views
  • 10 replies
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service getting worse and worse

I have never felt the need to write to any forum before but I am so fed up by o2 and their lack of service that I must vent my anger and find out if I am actually the only one this happens to. In short my phone was not retaining battery and was also ...

johnm12 by Level 1: Joiner
  • 7106 Views
  • 5 replies
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live chat

is anyone els having trouble contacting anyone on live chat my phone seems to be cut off even tho th ebill has been paied and i cant contact them to sort the problem

brooke by Level 1: Joiner
  • 2270 Views
  • 6 replies
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Which new iPhone are you most excited about?

Hi guys,As you all know, this week Apple announced the upcoming launch of several new iPhone models which you can see below. iPhone Xs iPhone Xs Max iPhone XR They all look and sound absolutely fantastic , and I'm sure you're all very excited about g...

iphone_Xs_64gb_gold_sku_header.png iphone_xs_max_gold_sku_header.png iphone-xr-64gb-black-sku-header.png
EmilieT by Former Staff
  • 16840 Views
  • 28 replies
  • 0 kudos