Solved: UK Mail Non Delivery Useless Firm

Anonymous · ‎07-05-2015

Still waiting for my phone which was to be delivered yesterday. Apparently he couldn't find my house ! Meant to deliver today No ! Status is delayed - what does that mean ? They don't answer the phone or any queries. O2 need to change firms. I have been billed from 5/5/15 for my phone. God knows when i'll see it at this rate !

perksie · ‎07-05-2015

O2 will credit you back any charges made prior to the delivery being made.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎07-05-2015

O2 will credit you back any charges made prior to the delivery being made.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎07-05-2015

I too am waiting for my phone which says"delayed" due to be delivered 6/5/15. I went on to track it & changed delivery to today 7/5/15 & now I haven't got the option to track it in "my orders"!! Where is my phone please???

Anonymous · ‎07-05-2015

Not good service at all ! It better be here tomorrow !

MI5 · ‎07-05-2015

You will both need to call o2 http://www.o2.co.uk/contactus as we can't see your account details, but the usual scenario is that the phone is out of stock, unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-05-2015

The courier rang me yesterday to say he couldn't find my house. I gave him directions and he said it would be delivered today. Of course it wasn't !

Anonymous · ‎07-05-2015

Me too... arranged delivery for today as its my day off...had text from UK mail yesterday afternoon confirming my new phone will be delivered today. Waited in from half 7 this morning, until 9pm tonight.. no show.. At 8pm, they update the tracking status to 'delayed' no apology.. no text... absolutley furious.. spent 20 mins trying to speak to someone on chat at 02 as the phone lines were closed, who said it will be tomorrow now.. Great! When I said how upset I was, I was offered five pounds as a good will gesture... what a joke!

Anonymous · ‎07-05-2015

I'm just off chat complaining but they're no use either. I said i want my phone tomorrow or i am closing my account. They didn't offer me a fiver lol should have bought somewhere else. Will next time !

Anonymous · ‎12-05-2015

I still haven't got my phone !

Cleoriff · ‎12-05-2015

Hi @Anonymous

This phone is well overdue now. As said before it is up to O2 to chase this up for you...don't be fobbed off with anyone telling you to contact UK MAIL..... until you receive your phone it is O2's responsibility

Contact them on this link. Do not use Live Chat

http://www.o2.co.uk/contactus

Veritas Numquam Perit