Solved: UK Mail Non Delivery Useless Firm - Page 2

Anonymous · ‎07-05-2015

Still waiting for my phone which was to be delivered yesterday. Apparently he couldn't find my house ! Meant to deliver today No ! Status is delayed - what does that mean ? They don't answer the phone or any queries. O2 need to change firms. I have been billed from 5/5/15 for my phone. God knows when i'll see it at this rate !

Anonymous · ‎12-05-2015

UK Mail don't have any details for my parcel now so I can't track it. Why would this happen ? Mailed O2 twice this morning and no replies yet. Grrr getting so angry now. They are happy to take the first device payment on 23/5/15 but not give me my phone. Disgusting service !

MI5 · ‎12-05-2015

You can see now why we always advise customers to go in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-05-2015

Hi @Anonymous

Not sure how you could have emailed O2 twice this morning as they no longer have an email address as far as I understand. There is certainly no option to email them in the Contact Us link...

Having said all that you are still being messed about. So annoying. Keep chasing them up via phone

Veritas Numquam Perit

Anonymous · ‎12-05-2015

I have been in contact with social queries who definitely have an email address ! They emailed me from it

Anonymous · ‎12-05-2015

Wish I had now ! Having said that next day delivery was always fine with any other upgrades. UK Mail just seem to be rubbish !

Cleoriff · ‎12-05-2015

@Anonymous wrote:
I have been in contact with social queries who definitely have an email address ! They emailed me from it

Ok...well it definitely sounds as if they are now ignoring your emails. So my advice about phoning customer services still stands...

Veritas Numquam Perit

Cleoriff · ‎12-05-2015

@Anonymous wrote:
UK Mail just seem to be rubbish !

I agree with that comment...and there are so many threads on here saying exactly the same about UK Mail. Such a pity O2 insists on using them

Veritas Numquam Perit

Anonymous · ‎12-05-2015

They have emailed me again with more bull about it being delivered tomorrow. I told them to cancel my account or let me pick up my order at the local O2 shop. Of course they don't want me to leave ha ha ! They need to buck up a bit or a lot more people will leave.

jonsie · ‎12-05-2015

I'm guessing the phone has joined the many others for sale in the pub or on eBay as new and still sealed. ...

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-05-2015

Good news - my new iPhone arrived today. A week late and lots of complaining. Nightline delivered it and the slogan on their van was " always on time " not in my case lol