Re: Transferring sim to another provider

AlanmcC · ‎23-08-2021

Why do I have to pay the remaining charges on a Device before I can move my phone number to another provider. I am happy to pay the remaining cost of the device over the period but the monthly cost of an O2 sim is about 4 times the price of BT

MI5 · ‎23-08-2021

Quite simply because that's what you agreed to do when taking out the contract initially @AlanmcC

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AlanmcC · ‎23-08-2021

Thank you for you reply. I honestly thought that the Sim and Device were two separate contracts. I spent a frustrating hour on the O2 Chat system with three different operators and they couldn't even answer this simple query

MI5 · ‎24-08-2021

@AlanmcC

They are separate but the terms of refresh state that the device plan must be paid off and the airtime can then be cancelled. It's not possible the other way around.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AlanmcC · ‎24-08-2021

Thanks again. My Bad. I will know for the future.