General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phone signal

Hi, I've been with 02 now since forever, but seriously thinking of changing. Only becauseeverytime I am on my phone people keep saying they can't hear me or it sounds like I'm miles away.my phone is working perfectly I've had it checked, I'm on a sim...

O2 website links not working

My contract is shortly due for renewal but unfortunately most of the links i try selecting from the menus - for example the option to view Pay Monthly SIM only deals, just give me an error message when i try to select. Many other links not working ei...

Not receiving verification code

I’m trying to upgrade my phone but when getting to the confirm identification part I’m not receiving the verification code that is being sent. Ive requested again but still not receiving a text with the code. Obviously all shops are ****** so can’t g...

Phishing Alert: Unsolicited O2 Text Message

As a valid O2 customer, this evening I received the following text message which requires further investigation and analysis after double checking my O2 account to establish that I do not have any outstanding issues with O2 processing any of my curre...

Having a 4g and 5g mast in my area effect on phone

Have weak single now due to 4g and 5 g mast in my area causing interference on my phone

Potential phishing?

news@o2-email.co.uk - is this a legit O2 email? It was in my Spam folder which I found rather strange."Hello,Your O2 Extra is now ready, all that's left to do is activate it. You can do that here. Or via the link in My O2. You've got 28 days to activ...

Huawei v Google

Hi, I'm thinking of getting a Huawei phone but am worried about what I have heard about Google blocking their apps on Huawei phones. Does anyone know if this is an issue in the UK or just in America? Thanks.

DHL delivery solved!

Anyone who’s had a problem with their upgrade being delayed etc and trouble finding out information, today after nearly 10 days from placing my order O2 decided to send me a new phone as they don’t know where the other one has went.If anyone anyone i...

Tagging guidelines

Hi guys, As many of you know, we have a tagging feature here on the O2 community. Tagging can be used to label the posts you make with keywords or phrases in order to help others to search for content. We can all help the community become easier to s...

Lack of phones

Hi everyone,So I've been offered a free upgrade to my contract due to the separation between O2 & Carphone warehouse. & After looking at the offers, then proceeding to look at what was in the store on the whole, I was disappointed to see there was a ...