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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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S20 ultra updates

Anyone had any updates with solid dates, I'm at my wits end with o2 support they all give different answers.I honestly believe we have approx 2 weeks to get these before we see a total none essential logistical shut down

AlexH95 by Level 3: Thinker
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Problems on o2 network?

Apparently there are issues with voice calls for some customers (tipped of by Rory Cellan-Jones). Warning on the https://status.o2.co.uk/ page that it is being looked into... Not sure if this is correct place - maybe needs a duplication on Pay Monthl...

gmarkj by Level 67: Unsung hero
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Business calls

Hi.I'm currently working from home due to recent precautions in the company I work for. I have the odd meeting I need to dial in to using a conference PIN. Will I be able to do this?I ask because a colleague had his personal contract cancelled for do...

4G connection drops in morning but 02 says no problem

I get 4G through a booster. About a week ago the signal dropped considerably, trouble accessing websites and definitely not streaming tv. But O2 says no change to my area. And bizarrely I seem to be able to stream tv until about 8am when it drops out...

Pinxit2 by Level 1: Joiner
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New community guides 2020!

Hey everyone, The O2 community has one of the best collections of guides on the Internet, all created by our knowledgeable members! The guides provide advice and step by step instructions for a wide variety of issues and questions that O2 customers c...

Martin-O2 by Former Staff
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No more S20s this month :(

Hey all,Sorry to bring the bad news but I posted this in one of my threads but it'll be buried and I feel you all need to know this.So o2 this morning confirmed the following:All S20 Ultra stock dispatched yesterday if you did not receive tracking th...

AlexH95 by Level 3: Thinker
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O2 Returns Process (Faulty Replacement Handset)

I upgraded to the Galaxy S20+ and have been having issues with the speakers. I got my S20+ delivered on the 10th. Today I've phoned up and I'm having a replacement S20+ sent out to me on Tuesday.I asked the advisor if I was to have the same speaker i...

Oxygen87 by Level 13: Prompter
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My rats got an O2 Surprise thank you

I'd like to thank you for the o2 surpise love the lens and car tracker thing I love all of it thank you love the rat toys they been spoiled not sure what or who to give what to haha Videos of the rats playing with their new toys below Playing with th...

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liggerz87 by Level 20: Radiant
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02 customer service

Started of by talking to o2 guru online today, as soon as i told them my reson for the chat was about the delay on my s20 ultra was fobbed of to another gure. Then when decided to call them instead had the same thing spoke to person, told them my iss...

Crofty by Level 1: Joiner
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S20 Ultra Delay

Anybody affected by the delay had an update yet? I'm currently fighting with o2 for an update but they are now saying 6 weeks, it was 4 weeks yesterday!!!!!

AlexH95 by Level 3: Thinker
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  • 42 replies
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