That was another reason for me leaving after being with them for maybe the last 15 years.
They've hiked prices over and above our contractual terms how many times in the last 5 years? It must be at least twice, maybe three times now.
My average bill with O2 for all my services was circa £130 a month and it's all going elsewhere now as of the start of December. I'm sick of the goalposts moving, unreliable service and false promises of the network being upgraded in my area and now they've just GUTTED the whole point of the plus plans. I didn't upgrade every 3 months but it was nice to have the option if I ever wanted it, or something I fancied was released, it's a short wait if I had just upgraded, now it's on an 11 month cycle.. really?
My partner is also leaving O2 as well, but hers is down to cost but I had ul calls, texts and data with O2 whilst only using maybe 5-10GB a month and I can get a BF deal for unl calls/texts and 50gb of data for about £7 a month.. it's a no brainer for me, as well as no price rise for 12 months and it's only a 30 day contract anyway.. whilst my O2 airtime plan that I can now leave without penalty was £36 per month..
I do love how they also picked the worst possible time to upset a huge chunk of their userbase as well. Which genius decided to gut the plus plan and hike the prices just before Black Friday offers from other suppliers came out. How to cause our business the maximum damage possible?
