Suspected Fraud - unwanted phone upgrade
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-11-2018 11:00
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-11-2018 11:11
Well done for spotting it.
I assist our have changed all your passwords and security questions now too?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 128954 Posts
- 836 Topics
- 7605 Solutions
03-11-2018 11:37 - edited 03-11-2018 11:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
03-11-2018 11:37 - edited 03-11-2018 11:40
That's damn worrying actually.
Good that you spotted it, though it would have me checking my bank accounts thoroughly to see if they had been compromised.
I think our community managers should be made aware of this @Marjo @Martin-O2 @EmilieT
All should take note of advice in this thread about fraud
https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-11-2018 11:51
Hello @MMuir1234
Thanks very much for taking the time to share that terrible experience with us.
That is one big nightmare.
Good @Cleoriff for sending that on to our Community Managers.
I hope we can find some answers here, in due course, so that we can all
be on guard (as usual!!)
HAPPINESS IS BEE SHAPED
- 24492 Posts
- 1069 Topics
- 3842 Solutions
on 03-11-2018 12:46
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-11-2018 12:46
@MMuir1234 If you still have the phone number of the suspected fraudster you should report it here: https://www.actionfraud.police.uk/
- 936 Posts
- 13 Topics
- 6 Solutions
on 03-11-2018 19:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-11-2018 19:07
@MMuir1234 OMG, but what credit to you for not getting sucked in. Well done and thanks for sharing!
What is the world coming to
- 96189 Posts
- 614 Topics
- 7180 Solutions
on 03-11-2018 19:17
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-11-2018 19:17
This really is taking fraud to the next level. It would be difficult to change the address on the order as a text needs to be sent to your phone with a code to enter into the website. I'm guessing the 'courier' sent to collect the phone would have been his mate Jimmy Vanman and the calls you received withheld or from a free phone down the local job centre. All very worrying that they now have all your details.
- 5434 Posts
- 304 Topics
- 65 Solutions
on 06-11-2018 09:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-11-2018 09:33
Hi @MMuir1234, and thanks for sharing this with us! I sent you a Private Message on the forum as we'd like a few more details to feed this back so it can be looked into more closely
Cheers @Cleoriff for the mention, and everyone else for the advice and support!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
- 2 Posts
- 1 Topics
- 0 Solutions
on 19-11-2018 09:54
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 19-11-2018 09:54
The phone call I received came from the genuine O2 customer service contact number: 0344 809 0202
They must have somehow managed to emulate this number so as to be convincing.
- 5434 Posts
- 304 Topics
- 65 Solutions
on 19-11-2018 11:55
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 19-11-2018 11:55
Thanks for the additonal info @MMuir1234! I've passed it on along with the previous details you shared, thanks again for letting us know about this
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?

