General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Incredibly disappointed by O2 customer service

Morning all.Bit of a rant, but felt the need to get it off my chest.Last week I paid off my device plan and decided to take out a new iPhone X contract. I saw that O2 had an offer for free screen replacement and a yearly upgrade. The advertising just...

disappointed

seriously fed up with O2. I changed my address on the account last year, so this weekend order a new handset and they send it to my previous address even after I highlighted the new address So after contacting support who basically called me a liar I...

If you want to keep the same number you have

02 is an excellent network.my scenario was my old chip snapped into two so I bought a new sim and i find it a hassle to change numbers as you have to inform everyone so I rang 02 and they picked up within 2 minutes you don’t even have to wait for lon...

Costs of calls to mainland europe even though by european law you should apply same charges?

Hi, I have just reviewed my pay monthly charge on O2 and believe a charge for 64 quid for a 56 minute call to germany, when I am on a zero rated tariff for calls made from europe to here, surely is illegal under european law, as we are still members ...

International Favourites fiasco

As we all know O2 has taken upon themselves to discontinue international favourites and TUgo add ons. They sent a text some time ago saying international favourites will end but will work until end of November.2 days ago my add on stopped working. I ...

fraudulent activity

I reported to o2 about 3 weeks ago that I had been a victim of fraud and was told that once my account had been passed onto a investigations officer that someone would give me a call to go into more details in relation to this but unfortunately no on...

Data Roaming Quality in USA

I tried to use data while visiting the States 3 weeks ago, but there was almost zero data. With O2 Travel on and data roaming switched on in my device settings menu, I expected to be able to use my mobile apps and surf the Internet while in the US, b...

O2 guru Michael THANK YOU!!!!

What an amazing fella.. I got really panicking about a change I received from making an international call and so contacted the O2 chat. After a few failed chats and windows randomly closing I got through to Michael. He was lovely and very understand...

Windows worst phone ever

When I first ordered a windows phone O2 was full of praise, there was going to be so many new apps and conversions from android and Apple apps, the opposite has happened no support from EBay and messenger etc. In fact people laugh at me when I tell t...

im loveing the s8+

when will the 4G calling be in my area for the 58+ im loveing it its a good phone ☺