General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Ongoing terrible experience with customer service

I just want to say how disappointed I am in the current level of costumer service. I have been with o2 for a number of years and yes staff was helpful in the past - until something went wrong. I have spent the last week and a half trying to cancel an...

Customer loyalty

Have any of you experienced any loyalty from o2? E.g when requiring an upgrade or in any other curcumstance have they been considerate to your needs?I have been with o2 for many years first on pay as go, then contract. Whilst on pay as you go I used ...

Dumfries & Galloway Royal Infirmary

Extremely dissapointed to discover that O2 have declined to provide access to the brand new Dumfries Hospital that has just finished being built on the outskirts of Dumfries.Seeing that Vodaphone and EE have agreed to provide coverage using the in-bu...

Broadband wifi

What's the major difference's between the Huawei 4G pocket hotspot and the plus?

Great customer service from Leeds Briggate store staff!

Hi, I just wanted to write a quick message to express how grateful I am for the friendly and professional customer service myself and my friend received the other day when shopping for a new Payg phone on Tuesday the 12th of December 2017. We had a s...

Praise

I would like to say a big thank you and ask for Roger Hughes sales/telephone support assistant to be recognised for his help in sorting out my sales order today. I had tried to order a phone and completely mucked up the whole thing on the internet an...

iPad Pro Contracts - Always OOS

Is it normal for the iPad Pro's to be out of stock constantly for the lower Gb? It was in stock when I was making plans for my upgrade and now it's only ever the 256Gb one, which is not the one I'm after. Hoping it becomes available sharpish!

Feedback

I really cannot find anywhere to give feedback so I am going to give this a go.After receiving a text saying that my contract was up for renewal I thought I would check this out on my 02 as thought this couldn’t be right. I checked this and 02 were o...

Very good customer service

Hello, I just wanted to leave some positive feedback for one of your staff who gave me a call back regarding setting up a new contract and upgrading numbers. His name was Mark Collier and he called from Telefonica. He was extremely helpful, honest an...

Poor Reception

I have very poor reception on my iphone 6 (1-2 bars) & have tried everything to have it improved - new sim card, re-setting &&&& but without success. Can anybody offer any help or advice before I depart from o2, please?