General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer service very lacking

Having made 9 phone calls to O2 Customer Help 2 of which promised to call back which did notIt has taken from 6 March untill 16th March 2018 for My Problem to be resolvedProblem O2 unable to recognised my Email address even though the Send ALL Invoic...

unhappy new payg customer

Tonight i decided to try 02 payg for the 1st time. I planned on buying a £10 bolt on so i topped up with £10. When i tried to buy the bolt on, i was told i only had £9 credit. Before i topped up i made sure my data was turned off. I didnt make one ca...

Terrible Customer Services - via Capita

Worse customer service ever - cut calls off, promise to call you back - dream on! Can't see you bill that they have sent you so you have to email them the details!! Shocking service - on for hours going round and round - still not sorted. Guess this ...

Wifi

In https://wifi.o2.co.uk/manage-devices if you try to enter your date of birth (on Chrome on an Apple Mac) you can't change the date manually and the date picker doesn't let you go back year by year. Since I'm in my 50s it takes a hell of a lot of cl...

Wi-fi 4g calling

I bought the phone from Carphone Warehouse I'm just wondering 4G WiFi calling from a non O2 phone when it's still work just spoke to O2 and they said it's not it has to be from O2

4G roaming in Czech Republic

Hello, Much to my surprise after reading that O2 only offer 4G roaming in Germany (which I have experienced, patchy at best especially in crowded areas) I visited Prague and found I had perfect 4G signal everywhere I went at faster speeds than I get ...

My O2 App feedback

Hi GuysI am new to the community.I am on a PAYG plan, and I also have a 2GB bolt on- the observations below are obviously made from that viewpoint (Could it be useful for contract users?) I have been a O2 member all of my phone owning life and I thou...

Anyone remember the o2 x1 lol

https://www.google.co.uk/search?q=o2+x1&oq=o2+x1&aqs=chrome..69i57j0l3.4318j0j7&client=ms-android-samsung&sourceid=chrome-mobile&ie=UTF-8 here it is was my 3rd phone if I'm right

Date in europe

02 Seem to be limiting data rates in europe to H+ maximum speed. Is this going to change soon or must I change provider.

Fraudsters gradually upgrading stay away from this scums with midlands or Scottish accents. Posing

As genuine 02 customerservices agents , never call them back this is their number 00443303035303 they are scums, i am asking 02 to monitor their front line sales team as there is someone deliberately selling out our details to this scums . Mate you b...