Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hi All/O2 (IF you read this stuff) Ordered an Iphone 6 Plus and a SIM only deal Thursday 16th Nov.17UKMAIL - yes those lovely folks said they could deliver next day 17th. So i took the day off as you have to sign for it.Get a text saying its en route...
I visited my local o2 store to see about trading in my phone as I saw a good deal. The advisor said that because I seem to have a small scratch on the side. Barely visible & according to them very deep( it is not deep at all) that they would knock 50...
I’m writing to raise a formal complaint about O2 and your billing systems – specifically, your payments-handling.To explain in more detail joined 02 via carphone warehouse in July - first direct debit came out but it was double! It took five phone ca...
Hi just wondering if anyone has had the same as me I upgrade my contract last week all good then I notice 3 days later when I was up and running on my new contract that it said on my o2 app that o2 we're gonna let me upgrade again and we're willing t...
Clearly it's been made impossible online to change down at the end of your contract to the latest SIM only deal .when in your O2 account, the only suggestions available are phenomenally more expensive than the shop page.as the best offers are not "ne...
Why can't it be set up that I get informed/warned if I am about to use a service that I will incur extra charges on my bill? I have just come back from Orlando and have been charged every day I was there. I knew I would be charged for some of the day...
Dear O2 I would like to complain about the treatment I have received while trying to upgrade or cancel my contract. I have been speaking to one of your representatives who has refused to give me a puc code gone through all your palava and when I have...
Hey all I need an answer, How much data do I truly need... I am stuck I have 4GB but I am thinking I may need to return my phone and get the 12gb tariff.. I love data I use all the social apps loads, Love youtube. streaming Sky Go, Music from deezer....
I have spoke to 4 different “Gurus” in the space of an hour and passed from pillow to post.I have incurred charges on my last bill of £13 for calling an 0845 number but upon researching said number, it’s a spam number - how I have dialled a spam numb...
Hello guys We are sure you have already noticed that we have a new Global navigation test today. It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!! Test details This test is expected to...
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