General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bolt-on went on the wrong iPhone - feeling conned by O2

Is this legal? My BT line died so I used the O2 iPhone App to purchase a £30 data Bolt-on. Unfortunately I have my wife’s mobile phone in the same account as mine and I accidentally bought it for her device (an iPhone 5SE) instead of mine (an iPhone ...

status permantly failed

I am unable to message certian numbers as all I get through is" **STATUS** permanently failed..."How do I fix this?What does this mean? Never happend beforeI have turned my phone off and on again but not helping

NHS Discount

Hello, im wondering how i get ny NHS discount on my phone? Would you be able to help me please?Thank you Nicola

Will this become a legal issue?

Before going on holiday I had a look at the O2 website which states that I will be notified when I have used £20 and £40 worth of data, I thought that seems fair. I "used" data at an airport where the screen was blank and nothing was loading, I thoug...

2 sim cards with the same phone number

Can I use two sim cards with the same phone number for the iPhone and for the iPad? Thank You.

Data sim only APN & Checking data usage

Can some one confirm that APN mobile.o2.co.uk Username bypass Password password is the correct APN for pay monthly data sim only, Also is there a URL to check data usage as the sim is used in a non o2 4G router, On EE Network if i go to http://add-on...

Resolved! voicemail

anyone know how to turn off o2 voicemail

Why do 02 lie about their stock-levels

So, believe it or not, in the last month I've been through this process 3 times. 1: Ordered an Ipad and Iphone on "next day delivery" because the website said they were available2: Paid the up front money3: Got a text saying neither Ipad or Iphone wa...

Good news for customers

O2 have announced that they will always make sure customers get their refunds for disputed digital content purchases. (About time O2 complied with the law and made sure refunds go straight back into customers accounts directly.) hopefully this will s...

emergency calls only

Good evening, just wondering if anyone else out there is having issues with calls and texts this evening? I have had the emergency calls notification for the past hour......